Mielin Warner
Price,UT
Summary
Dynamic Lead Account Specialist with a proven track record at Discover Financial-CBO, excelling in customer relationship development and complex problem-solving. Leveraged recordkeeping abilities and resolution-oriented approach to enhance client satisfaction and streamline operations. Demonstrated exceptional time management, ensuring high-quality service delivery in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Lead Account Specialist
Discover Financial-CBO
05.2023 - Current
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Completed routine and complex account updates to resolve problems.
- Built strong relationships with clients.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Recorded accurate and efficient records in customer database.
- Contributed to team objectives in fast-paced environment.
Front End Associate
Walmart
07.2013 - 05.2023
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Arts - Business Administration
Brandman University
Irvine, CA05.2024
Skills
- Recordkeeping abilities
- Customer relationship development
- Complex Problem-Solving
- Time Management
- Resolution-oriented
Timeline
Lead Account Specialist
Discover Financial-CBO
05.2023 - Current
Front End Associate
Walmart
07.2013 - 05.2023
Bachelor of Arts - Business Administration
Brandman University
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