Mienita Lewis
Summary
Motivated with 6 years of exceptional Customer service experience. Recognized for teamwork, oriented with experience in problem solving. Resourceful and well-organized, known for being early which is on time. Skilled in responding to every situation cool under pressure. Reliable, punctual and flexible. Dedicated and responsive professional with proven skills in classroom management, behavior modification, and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as role model by using growth mindset to develop young minds and inspire love of learning.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Child Care Careers Services Preschool
Fort Worth, TX
04.2024 - Current
- Implemented differentiated instruction strategies based on individual student needs.
- Maintained accurate records of student performance, attendance and behavior.
- Organized lesson plans and activities for students.
- Ensured that each student had access to appropriate materials and resources.
- Assisted with classroom management issues when needed.
- Encouraged positive behavior among students through effective communication techniques.
- Collaborated with other teachers to ensure student success.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented school policies and procedures in the classroom.
- Provided instruction and guidance to students in the absence of a regular teacher.
Lunch Aide
Arlington ISD
Arlington, TX
08.2023 - 04.2024
- Cleaning, cooking, and monitoring the lunch line.
- Displayed excellent customer service skills when interacting with students and staff members.
- Organized storage areas for efficient stocking of necessary items.
- Received deliveries from vendors and inspected shipments for accuracy against invoices.
- Rotated stock so that older items are used first in order to minimize spoilage.
- Cleaned kitchen surfaces, floors, equipment, and utensils to maintain hygiene and sanitation standards.
- Monitored food temperatures to ensure safety and quality standards were met.
Customer Service Representative
US Mint
06.2022 - 12.2022
- Work from home, completely remote.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
PICKER/PULLER
S&S Activewear
- 07.2022
- Organized goods within the warehouse according to item categories, size or weight.
- Received and processed customer orders for merchandise in a timely manner.
- Checked inventory levels on a regular basis to ensure sufficient stock availability for customer orders.
- Maintained a clean and organized work area to ensure safety.
- Verified accuracy of items picked, packed and shipped to customers.
Host/ server
Denny's .
08.2018 - 03.2020
- Customer service, exceptional customers come first, greetings skills, standing for long periods of time also multitasking.
Customer Service Cashier
Family Dollar
Fort Worth, TX
06.2018 - 10.2018
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Assisted customers with locating merchandise within the store.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers and provided friendly customer service.
Education
COLLEGE CREDIT - Early childhood education
TARRANT COUNTY COLLEGE
08.2023
HIGH SCHOOL DIPLOMA -
SOUTH HILLS HIGH SCHOOL
06.2018
Skills
- TYPING
- MULTITASKING
- COMMUNICATION SKILLS
- CUSTOMER SERVICE
- TEAMWORK
- ADAPTABILITY
- ATTENTION TO DETAIL
- ACTIVE LISTENING
- RETAIL EXPERIENCE
- CASHIERING
- DATA ANALYSIS
- MICROSOFT/EXCEL/POWERPOINT USAGE
- LEADERSHIP
- PATIENCE
- Parent Communication
- Lesson Planning
- Student Engagement
- Complex Problem-Solving
- Group Instruction
Certification
- Food Handlers Certificate
Timeline
Substitute Teacher
Child Care Careers Services Preschool
04.2024 - Current
Lunch Aide
Arlington ISD
08.2023 - 04.2024
Customer Service Representative
US Mint
06.2022 - 12.2022
Host/ server
Denny's .
08.2018 - 03.2020
Customer Service Cashier
Family Dollar
06.2018 - 10.2018
PICKER/PULLER
S&S Activewear
- 07.2022
COLLEGE CREDIT - Early childhood education
TARRANT COUNTY COLLEGE
HIGH SCHOOL DIPLOMA -
SOUTH HILLS HIGH SCHOOL