Miesha Bapsed
Lewisville,TX
Summary
Motivated and dedicated professional seeking a position that will allow me to utilize my strong communication and problem-solving skills while contributing to the success of the organization. Eager to learn, grow, and make a positive impact in a team-oriented environment.
Overview
1
1
Certification
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Patient Care Advocate
Cigna
Lewisville, TX
10.2022 - Current
- Assist patients with scheduling deliveries for specialty medications, add copay assistance, check status of claims, update insurance info, drug pricing quotes
Senior Technical Support Advisor
Concentrix
01.2020 - 09.2022
- Assisted customers with troubleshooting devices and billing issues.
- Resolved complex customer inquiries for tier 1 advisors to improve service quality.
- Provided expert technical support to customers via phone and online chat.
- Diagnosed software and hardware issues for various client systems.
- Assisted in training new staff on troubleshooting procedures and customer service skills.
Technical Support Advisor.
Sitel
Lewisville, TX
05.2018 - 12.2019
- Resolved technical issues for customers regarding internet, cable, and phone services.
- Provided technical support for software and hardware issues via multiple communication channels.
- Assisted customers in troubleshooting and resolving product-related inquiries efficiently.
- Educated users on features and functionalities of various software applications.
Child Care Provider/Babysitter
MB Childcare
Lewisville, TX
01.2013 - 02.2018
- Taught children ABCs, numbers, colors, and potty training to support early childhood development. Engaged children in interactive play activities to promote social skills. & did lots of fun activities
Education
Medical Assisting (Trade school) -
Kaplan College
Grand Prairie, TX 01.2010 - 11.2010
General Studies (High school or equivalent) -
Justin F Kimball High School
Dallas, TX 08.2000 - 05.2004
Certification
Medical Assistant
Timeline
Patient Care Advocate
Cigna
10.2022 - Current
Senior Technical Support Advisor
Concentrix
01.2020 - 09.2022
Technical Support Advisor.
Sitel
05.2018 - 12.2019
Child Care Provider/Babysitter
MB Childcare
01.2013 - 02.2018
Medical Assisting (Trade school) -
Kaplan College
01.2010 - 11.2010
General Studies (High school or equivalent) -
Justin F Kimball High School
08.2000 - 05.2004