Cabria Turner
Saint Louis,MO
Summary
Dynamic Medical Secretary with extensive experience at Washington University, excelling in patient scheduling and medical records management. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in HIPAA compliance and insurance verification, contributing to streamlined office operations and improved patient care continuity.
Overview
14
14
years of professional experience
Work History
Medical Secretary
Washington University
Saint Louis, MO
09.2022 - Current
- Managed appointment scheduling, ensuring efficient patient flow and optimal use of resources.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Maintained accurate medical records using electronic health record systems to support clinical operations.
- Processed insurance claims and billing inquiries, ensuring compliance with healthcare regulations.
- Streamlined office workflows by implementing new filing systems and improving document retrieval processes.
- Conducted patient follow-ups for appointments and test results, promoting continuity of care and patient satisfaction.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Maintained current and accurate medical records for patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
Patient Service Representative
BJC Healthcare
Saint Louis, MO
05.2019 - 08.2022
- Managed patient scheduling and appointment coordination to enhance workflow efficiency.
- Assisted patients with insurance inquiries, verifying eligibility and coverage details.
- Resolved patient concerns, ensuring high levels of satisfaction through effective communication.
- Educated patients on healthcare services available, fostering informed decision-making.
- Collaborated with clinical staff to streamline patient intake processes and documentation accuracy.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
Retail Sales Associate
TJ Maxx Distribution
Creve Coeur, MO
06.2014 - 04.2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring compliance with company standards.
- Processed sales transactions efficiently using point-of-sale system, minimizing wait times.
- Trained new associates on store policies and procedures, promoting teamwork and consistency.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Analyzed customer feedback to identify trends and recommend improvements to management.
- Developed visual merchandising strategies that aligned with brand guidelines and seasonal promotions.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Housekeeper
The Gatesworth
Saint Louis, MO
08.2011 - 05.2014
- Performed thorough cleaning of guest rooms and common areas to ensure high standards of hygiene and presentation
- Utilized appropriate cleaning supplies and equipment, adhering to safety protocols for efficient workflow
- Assisted in inventory management, tracking supplies to maintain adequate stock levels
- Collaborated with team members to complete daily cleaning schedules effectively and on time
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL02.2024
High School Diploma -
University High School
University City, MO05.2014
Skills
- Medical terminology
- Clinical support
- Customer service
- Patient scheduling
- Medical terminology expertise
- Telephone customer support
- Critical thinking
- Medical office management
- Patient check-in
- Medical records management
Timeline
Medical Secretary
Washington University
09.2022 - Current
Patient Service Representative
BJC Healthcare
05.2019 - 08.2022
Retail Sales Associate
TJ Maxx Distribution
06.2014 - 04.2019
Housekeeper
The Gatesworth
08.2011 - 05.2014
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy
High School Diploma -
University High School