MIESHA Mcbride
Milton,FL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Resourceful Customer Service Representative known for high productivity. Specialized in time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
10
10
years of professional experience
Work History
New Patient Care Coordinator
Advanced Diabetes Supply
Carlsbad, CA
04.2020 - 04.2024
- Processed payments from patients for copayments or other fees related to their care.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
- Engaged with customers in an empathetic and professional manner at all times.
- Provided detailed documentation of each call including notes on conversations with customers.
- Assisted in resolving customer complaints in a timely manner.
- Verified patient insurance eligibility.
- Delivered comprehensive product knowledge to individuals based on their unique diabetes management requirements.
- Handled several inbound and outbound calls per day.
customer service agent
alorica
Pensacola, fl
10.2016 - 02.2017
- Utilized customer feedback to drive process improvements and surpass satisfaction goals
- Made necessary adjustments to accommodate unique customer demands.
- Established clear lines of communication and strong working relationships with all call center departments.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Provided product information to customers in a timely manner.
- Advised customers on purchasing decisions based on their individual needs.
Cashier
Little Caesars
Milton, Fl
07.2014 - 07.2016
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
RDA diploma - Dental Assisting
Fortis Institute
Pensacola, FL01.2016
High School Diploma - general studies
Milton High School
Milton, FLSkills
- High customer service standards
- Dedicated to process improvement
- Conflict resolution proficiency
- Troubleshooting skills
- Strong problem solving ability
- Customer Service
- Customer Assistance
- Cash Register Operation
- Payment Processing
- Returns processing
- Product Recommendations
- Payment Collection
- Order Taking
- Time management skills
- Product Knowledge
- Written and verbal communication
- Conflict Resolution
- Dental impressions
- Dental Radiography
- Instrument Sterilization
- Patient Charting
- Sealant Application
- Taking X-rays
- Chair-side support
Timeline
New Patient Care Coordinator
Advanced Diabetes Supply
04.2020 - 04.2024
customer service agent
alorica
10.2016 - 02.2017
Cashier
Little Caesars
07.2014 - 07.2016
RDA diploma - Dental Assisting
Fortis Institute
High School Diploma - general studies
Milton High School
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