Quentel Brown
Rowlett,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
New Patient Care Specialist III
Advanced Diabetes Supply
San Antonio, TX
07.2022 - Current
- Safeguarded patient privacy with strict adherence to HIPAA protocols while working remotely.
- Educated customers about available services and diabetic products offered by the organization.
- Provided excellent customer service throughout the entire delivery process by demonstrating professionalism and courtesy at all times.
License and Permit Specialist III
Texas Department Of Public Safety
Plano, TX
01.2020 - 07.2022
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Verified document authenticity to process license application.
- Acted as lead and/or point of contact when management was not available.
Advisor I - TEMPORARY
Great Lakes Higher Education Corporation & Affiliates
Plano, TX
11.2019 - 01.2020
- Helped resolve problems by addressing problems analytically and with real-world data.
- Assisted customers with paying and processing student loans.
- Acted as SME when needed.
Customer Pickup Specialist
Haverty’s Furniture
Coppell, TX
07.2016 - 07.2019
- Drove customer escalations to resolution by engaging directly with clients.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Southwest High School
Fort Worth, TX06.2015
Skills
- Patient confidentiality
- Documentation proficiency
- Professional telephone demeanor
- Adaptive team player
- Call center experience
- Research
- Typing proficiency
- Training and mentoring
- Time management abilities
- Remote work
Timeline
New Patient Care Specialist III
Advanced Diabetes Supply
07.2022 - Current
License and Permit Specialist III
Texas Department Of Public Safety
01.2020 - 07.2022
Advisor I - TEMPORARY
Great Lakes Higher Education Corporation & Affiliates
11.2019 - 01.2020
Customer Pickup Specialist
Haverty’s Furniture
07.2016 - 07.2019
High School Diploma -
Southwest High School
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