Miessha Green
Wichita,KS
Summary
I am a highly-motivated individual that takes on new challenges. I have a strong work ethic and exceptional interpersonal skills. Great at working effectively unsupervised. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Arby's
Wichita, KS
04.2021 - Current
- Help employees accomplish tasks during peak periods.
- Communicate with other shift managers to facilitate continuum of customer service.
- Direct and lead team members with effective operations, methods and procedures.
- Develop and maintain positive working relationships with staff, customers, and vendors.
- Provide coaching and guidance to team members when necessary to improve performance.
Customer Service Representative
Marriott
Wichita, KS
07.2019 - 09.2020
- Answered incoming calls and emails, provided frontline customer support and assistance with product service transactions.
- Demonstrated excellent communication skills in resolving consumer complaints.
- Provided outstanding service to new and long-standing customers by attending to their concerns and developing solutions.
- De-escalated problematic customer concerns, while maintaining a calm, friendly demeanor.
- Used program FOSSE
Front Desk Receptionist
TownePlace Suites by Marriott
Wichita, KS
09.2018 - 06.2019
- Greeted patrons at front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and routed to proper extensions.
- Completed basic bookkeeping and document filing.
- Responded to inquiries and room requests made online, by phone and email.
- Input data entry into computer systems to maintain accurate records of customer information.
- Used program MARSHA
Education
GED -
USD 501
Topeka, KS08.2011
Skills
- Equipment Troubleshooting
- Team Development
- Verbal and Written Communication
- Payment Processing
- Information Security
- Inbound and Outbound Calling
- Data Entry
- Shift management
Certification
- Certified Nursing Assistant (CNA)
Timeline
Shift Manager
Arby's
04.2021 - Current
Customer Service Representative
Marriott
07.2019 - 09.2020
Front Desk Receptionist
TownePlace Suites by Marriott
09.2018 - 06.2019
GED -
USD 501