Migdalia Collazo
Experienced healthcare professional with 15+ years of medical office and patient service experience, including 11 years as a Patient Service Representative at UConn Health. Skilled in managing 80+ patient calls daily, scheduling appointments across multiple specialties using Epic, verifying insurance coverage, updating patient information, and accurately documenting patient communications. Recognized for providing compassionate, professional service, listening carefully to patient concerns, and helping resolve questions efficiently in fast-paced healthcare environments. Strong understanding of patient confidentiality, HIPAA, medical terminology, and electronic health records. Bilingual in English and Spanish with a strong commitment to creating a positive patient experience and making every patient interaction feel respectful, helpful, and well organized.
Work History
Patient Service Associate
11 Years 10 Months• Managed a high volume of more than 80 patient calls daily, responding to questions, concerns, appointment requests, and other patient needs in a busy multi-provider healthcare environment.
• Provided professional and courteous service to patients, listened carefully to their concerns, and communicated information clearly to help resolve questions and requests.
• Delivered professional and courteous service to patients, actively listening to concerns and clearly communicating information to resolve inquiries.
• Maintained accurate patient records by entering and updating demographic and insurance information, facilitating efficient patient processing.
• Verified insurance coverage and helped clarify patient financial responsibilities before services were provided.
• Documented patient communications, messages, and consult requests accurately to ensure information was available to the appropriate healthcare team.
• Helped maintain an efficient patient workflow by ensuring information was accurately documented and communicated between patients and the healthcare team.
• Supported daily administrative operations by completing clerical tasks, maintaining accurate documentation, and working collaboratively with physicians, staff, and other team members.
• Ensured efficient patient workflow by accurately documenting and communicating information between patients and healthcare team.
Medical Office Receptionist
4 Years 2 Months• Handled a high volume of incoming patient calls and responded to questions and appointment requests in a fast-paced medical office.
• Coordinated patient scheduling, check-in, and check-out while helping maintain an organized and efficient patient flow.
• Coordinated appointment scheduling and addressed patient inquiries while delivering friendly and professional customer service.
• Processed patient payments and maintained accurate financial records to ensure smooth transaction flow.
• Maintained organized patient charts and documentation to support efficient medical-office operations.
• Maintained patient confidentiality and followed HIPAA requirements when handling medical and personal information.
• Managed prescription refill requests and facilitated communication between patients and providers to enhance patient care.
• Assisted with prescription refill requests and coordinated communication between patients and providers.