Miguel Aguilar
Toledo,OH
Summary
Service-centric Supervisor successful in resource management, client services and administrative oversight. Cross-functional leader successful cooperating with multi-disciplinary teams and senior-level management. Skilled in managing assigned workforce towards achieving organizational goals.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Premium Manager
AVI Foodsystems
Toledo, OH
06.2022 - 08.2023
- Established and enforced clear goals to keep employees working collaboratively.
- Maintained positive working relationship with fellow staff and management.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Oversaw advanced event registration and day-of check-in to handle high volume of guests.
- Hired, trained and supervised volunteers and support staff required for events.
- Oversaw work of up to [30] staff seamlessly executing professional events.
- Led site walk-through and meetings prior to event to go over checklists and delegate assignments to staff.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
- Attended and participated in industry events.
Supervisor
Rennaisance Marriot Hotel Downtown
Toledo, OH
02.2017 - 06.2022
- renovator for Hotel before open date Aug 2,2017
- Completed tear-down of existing structures to prepare for new construction.
- Installed insulation and drywall to improve energy efficiency in businesses.
- Gathered and removed garbage, old furniture and other debris from job sites.
- Collaborated with various construction employees to complete projects within hotel.
- Completed daily tasks to maintain strict timelines and finish projects before expected completion dates.
- Server Assistant 6 months at heights restaurant when open up to public.
- Provided exceptional service to high volume of daily customers.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation duties as needed.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor.
- BarBack 5 months behind bar.
- Backed up cashier staff to process customer orders and payments.
- Monitored patron alcohol consumption to encourage safety.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Replenished bar glasses, garnishes and condiments.
- Host 3 months at restaurant
- Answered telephone to provide dining information and take reservations.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Bartender 4 months at restaurant
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Poured wine, beer and cocktails for patrons.
- Banquet Captain 8 months for hotel.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Prepared and led food service training programs to teach staff various tasks.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Supervised staff preparing and serving meals per day for events.
- Created schedules for food and beverage service employees.
- Supervised food preparation, delivery and quality to ensure satisfaction.
- Interacted with kitchen staff to plan food and beverage logistics.
- Sever for 2 and half years at restaurant.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Calculated charges, issued table checks and collected payments from customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Restaurant Supervisor currently at hotel.
- Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Evaluated staff performance, enforced policies, maintained health codes and kept licenses current to promote superior service standards.
- Kept operations in compliance with food safety regulations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Production Line Worker
Johnson Controls
Toledo, OH
03.2014 - 12.2016
- Assembled components into finished product and performed quality inspection to clear for shipment.
- Maintained work area safety and appearance, focusing on safety, organization and cleanliness.
- Removed scratches and imperfections to improve product quality.
- Adjusted equipment to maintain optimal performance.
- Assembled component parts of items and completed hand-finishing of final products.
- Used established assembly instructions to complete jobs.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Supported QA measures by inspecting items and removing defective elements.
Stock Person
Walmart
Toledo, OH
08.2013 - 02.2014
- Lifted materials of varied weights on regular basis.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Ordered new supplies to restock and based on routine needs.
Cashier
KFC
Toledo, OH
02.2011 - 07.2013
- Trained new team members in cash register operation, stock boxes and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Waite High School
Toledo, OH08.2014
Skills
- Processes and Procedures
- Experience in Leadership
- Content Management Expertise
- Quantitative Skills
- Food Service Knowledge
- Event Calendar Management
- Staff Leadership
- Special Events Planning
Certification
- [TIP Certification], [Toledo ] -2021, [Toledo Renaissance Hotel Downtown ] - 2024
Timeline
Premium Manager
AVI Foodsystems
06.2022 - 08.2023
Supervisor
Rennaisance Marriot Hotel Downtown
02.2017 - 06.2022
Production Line Worker
Johnson Controls
03.2014 - 12.2016
Stock Person
Walmart
08.2013 - 02.2014
Cashier
KFC
02.2011 - 07.2013
High School Diploma -
Waite High School