Miguel A. Ortiz
AutoZone
Brownsville,TX
2
Languages
1
Certification
25
years of professional experience
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Work History
Store Manager
3 Years- Supervised daily store operations to maintain efficient checkout, stocking, and customer service workflows.
- Scheduled staff coverage and coordinated shifts to support consistent floor operations.
- Monitored inventory levels and ordered merchandise to prevent shortages and overstock.
- Trained associates on POS procedures, customer service standards, and store policies.
- Enforced cash handling procedures and supported accurate register reconciliation.
- Maintained merchandising standards, product rotation, and clean sales floor presentation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
6 Years 4 Months- Trained team members on sales floor procedures, product knowledge, and service standards.
- Supported daily store operations, ensuring smooth customer service and efficient front-end performance.
- Monitored inventory levels, restocked merchandise, and maintained accurate shelf organization.
- Assisted with opening and closing procedures, cash handling, and store security routines.
- Resolved customer concerns promptly, preserving service quality and supporting sales goals.
- Collaborated with store leadership to prioritize tasks, streamline workflows, and maintain daily readiness.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Manager
16 Years 4 Months- Recruited, hired, trained, and disciplined employees to build a skilled team
- Recruit, hire, train, and discipline employees
- Create and modify employee schedules with service levels in mind.
- Maintained detailed logs and reports on profits, budget, and inventory to track performance.
- Answered customer questions and resolved service issues in a timely manner.
- Ensure that the store is fully stocked.
Education
Distinguished High School Diploma
18 College Hours - Criminal Justice
Skills
Inventory Management
Startup operations management
Employee Development
Vendor Negotiations & Purchase Orders
Payroll Administration
Operational Improvements
Led startup and set up operational activities for the grand opening of supermarkets
Proficient on Microsoft Office Word and Excel
Problem-solving
Customer relations
MANAGEMENT
Bookkeeping
Certification
SERV-SAFE FOOD HANDLERS CERTIFICATION, TABC SELLER PERMIT
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
AutoZone
10.2023 - CurrentRead More
Assistant Manager
AutoZone
06.2020 - 2023Read More
Store Manager
A & V Lopez Supermarket
02.2002 - 06.2018Read More
University of Texas at Brownsville
18 College Hours from Criminal Justice
Read More
Gladys Porter High School
Distinguished High School Diploma
Read More