medical administrative professional with 3+ years experience in high volume call center and healthcare. Skilled in scheduling insurance verification, & EMR documentation. Known for fast pace efficiency and flexibility to work in any department
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Soleil Management LLC
Assisted customers with inquiries and issue resolutions to enhance customer satisfaction.
Processed transactions efficiently using CRM software to maintain accurate records.
Collaborated with team members to streamline communication and improve service delivery.
Adapted quickly to changing situations, demonstrating flexibility in a fast-paced environment.
Insurance Verification Specialist
Nevada Staffing Express
Las Vegas, NV
08.2022 - 05.2025
Verified insurance coverage and eligibility for patient accounts.
Utilized electronic health record systems to update and maintain accurate patient data.
Assisted patients with understanding insurance benefits and coverage options.
Medical Call Center Representative
AMG
Las Vegas, NV
2022 - 2024
Managed high-volume inbound calls, ensuring timely and accurate patient assistance.
Assisted patients with appointment scheduling and insurance inquiries to enhance service delivery.
Maintained detailed records of patient interactions in electronic health record systems for compliance.
Patient Service Representative
Tindercare
Las Vegas, NV
02.2020 - 05.2021
Assisted patients with appointment scheduling and insurance verification processes.
Managed patient inquiries through phone and in-person interactions, ensuring clear communication
Maintained accurate patient records using electronic health record systems.
Handled billing inquiries and resolved discrepancies efficiently, enhancing patient satisfaction.