Ana Carina Buitron
Toughkenamon,PA
Summary
Dynamic professional with a proven track record at South Mill, excelling in benefits administration and fostering employee relations. Skilled in FMLA administration and adept at creating positive work environments, demonstrated through enhanced employee satisfaction. Exceptional in multitasking and friendly communication, ensuring compliance and efficiency in fast-paced settings.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Cosmetologist
Master Cuts Salon
- Demonstrated high level of customer service to increase retention and satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Assistant Human Resources Manager
South Mill
04.2014 - Current
- Oversee all benefits provided to employees.
- Performed the benefits administration, ensuring accurate enrollment information and timely processing of changes.
- Ensured accurate benefits enrollment by meticulously reviewing and processing employee forms.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Performed benefits audits including the annual Retirement Plan audit, to identify discrepancies and opportunities for improvement in administration.
- Advocated for employees during benefits claim disputes, securing rightful coverage and coordinated with insurance companies to resolve the disputes, ensuring employees received entitled benefits.
- Organized annual benefits open enrollment to educate employees on their options and encourage informed choices.
- Managed COBRA compliance, ensuring timely notifications and accurate administration.
- Updated HRIS systems as needed to reflect benefit-related changes accurately, maintaining up-to-date records for all team members.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Partnered with vendors to provide employee training on various topics such as retirement planning or health management strategies, empowering staff members to make informed decisions about their personal wellbeing.
- Coordinated wellness clinics that can contribut to healthier work environments and increased productivity levels among staff members.
- Oversee the process to maintain compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits.
- Maintained current knowledge of industry regulations and legislation to promote compliance.
- Fostered positive work environment through comprehensive employee relations program, FLP program.
- Organized employee engagement events to foster team-building and strengthen relationships among staff members.
- Educated and train managers on current policies and procedures as well as to benefit offerings, enabling them to better assist their teams with questions or concerns.
- Collaborated on the development of company-wide training programs that improved employee performance, job satisfaction, and overall productivity.
- Mediated conflicts between employees when necessary by effectively addressing concerns through impartial investigations and resolutions.
Education
Human Resources Management
Villanova University
Villanova, PA09-2024
Skills
- Retirement Plan Administration
- Termination procedures
- FMLA administration
- Open enrollment
- Workers compensation
- Employee benefits practices
- Benefits administration
- ADA compliance
- Time management
- Attention to detail
- Multitasking Abilities
- Social skills
- Adaptability and flexibility
- Friendly communication
- Organized
Accomplishments
- Achieved by completing [Task] with accuracy and efficiency.
Certification
- SHRM Learning System Participant – Society for Human Resource Management.
- Human Resources Manager certification - Villanova University Certification.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Human Resources Manager
South Mill
04.2014 - Current
- SHRM Learning System Participant – Society for Human Resource Management.
- Human Resources Manager certification - Villanova University Certification.
Cosmetologist
Master Cuts Salon
Human Resources Management
Villanova University
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