Summary

Overview

Work History

Education

Skills

Accomplishments

Languages

Timeline

Miguel Burciaga

Borger,TX

Summary

Dynamic leader with proven success at Phillips 66, enhancing team productivity and customer satisfaction through effective problem-solving and staff management. Skilled in fostering an inclusive environment, leveraging training and mentoring to achieve goals. Excelled in implementing safety protocols and streamlining operations, significantly boosting efficiency.

Overview

14

14

years of professional experience

Work History

Supervisor

Phillips 66

01.2011 - 12.2024

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

Education

High School Diploma -

Miguel Hidalgo

Chihuahua, Chihuahua

Skills

Training and mentoring
Goal oriented
Staff management
Customer service
Employee motivation

Decision-making
Complex Problem-solving
Safety protocols
Coaching and mentoring

Accomplishments

Collaborated with team of 120 in the development of a new unit in the plant.

.

Languages

Spanish

Native or Bilingual

Timeline

Supervisor

Phillips 66

01.2011 - 12.2024

High School Diploma -

Miguel Hidalgo