Results-driven General Manager with expertise in operations management, inventory control, and team leadership. Committed to enhancing customer satisfaction and ensuring compliance with health and safety regulations.
Overview
4
4
years of professional experience
Work History
General Manager
McDonald's
Lancaster
04.2025 - Current
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Managed daily operations to ensure smooth restaurant functioning.
Oversaw scheduling and staffing to meet operational needs.
Implemented inventory control procedures for efficient stock management.
Collaborated with team to enhance customer satisfaction initiatives.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Ensured compliance with health and safety regulations consistently.
Facilitated team meetings to address challenges and share feedback.
Assistant Manager
McDonald's
Lancaster
06.2022 - 04.2025
Coordinated staff schedules to optimize coverage during peak hours.
Managed customer service inquiries and complaints in a timely manner.
Assisted in inventory management, tracking stock levels and ordering supplies.
Trained and mentored team members on food safety and operational procedures.