Miguel Cardenas
San Diego
Summary
Dynamic hospitality professional with extensive experience in delivering exceptional service in fast-paced dining environments. Recognized for strong commitment to teamwork and consistently achieving high levels of customer satisfaction. Versatile and dependable, adept at adapting to evolving needs while ensuring seamless operations through outstanding communication and problem-solving abilities. Proven leadership skills enhance team performance and foster a positive work atmosphere.
Overview
15
15
years of professional experience
Work History
Server
BJ'S RESTAURANT AND BREWHOUSE
San Diego, CA
01.2017 - Current
- Monitored and updated knowledge of menu items and promotional campaigns to ensure accurate customer information.
- Developed and implemented training programs for new servers to enhance service quality and promote company values.
- Executed exceptional customer service strategies in high-pressure environments to enhance guest satisfaction.
- Streamlined coordination of food and beverage orders across multiple tables, ensuring timely and accurate service.
- Facilitated effective communication with customers to address concerns promptly and maintain strong relationships.
Bartender
DELAWARE NORTH(Petco Park)
San Diego, CA
03.2014 - Current
- Develop and maintain relationships with guests and local community by providing tailored service
- Ability to work under pressure in a past paced environment amid distractions and interruptions.
- Created suggested and mixed special drinks
- Managed inventory and supplies to ensure optimal stock levels during events.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Server/Bartender
RED ROBIN
San Diego, CA
04.2011 - 01.2015
- Serve mixed drinks, beer, wine and other popular alcoholic beverages
- Provide exceptional customer service amongst a fast-paced environment
Cashier/Stocker/Supervisor
KNOTT'S SOAK CITY
San Diego, CA
10.2010 - 09.2012
Education
Associate of Applied Science - Business And Managerial Economics
Grossmont College
06.2015
Skills
- Fast Learner
- Outstanding multi-tasking
- Creative and resourceful thinker and problem solver
- Great Customer Service
- Excellent Work Ethic
- High level of energy and integrity
- Cash Handling
- Very organized and detail oriented
- Cleanliness standards
- Performance improvement
Timeline
Server
BJ'S RESTAURANT AND BREWHOUSE
01.2017 - Current
Bartender
DELAWARE NORTH(Petco Park)
03.2014 - Current
Server/Bartender
RED ROBIN
04.2011 - 01.2015
Cashier/Stocker/Supervisor
KNOTT'S SOAK CITY
10.2010 - 09.2012
Associate of Applied Science - Business And Managerial Economics
Grossmont College