Miguel Cortes
Orlando,FL
Summary
Experienced customer service professional with a proven track record in client relations and team collaboration. Skilled in training staff and elevating service standards to ensure customer satisfaction. Adept at managing complex inquiries and providing effective solutions that enhance customer loyalty. Currently managing a post-production studio, further diversifying my expertise.
Overview
22
22
years of professional experience
Work History
Customer Service/Head of Used Vinyl Department
Park Ave CDs
Orlando, FL
01.1999 - 04.2021
- Provided customer service support via phone, email, and social media platforms.
- Trained new staff members in customer service protocols, enhancing team performance.
- Managed complex shipping inquiries, streamlining resolution processes.
- Resolved client inquiries through effective problem-solving, ensuring satisfaction.
- Monitored service standards, and provided constructive feedback to drive quality improvements.
- Provided excellent customer service during transactions.
- Utilized customer feedback to refine service standards, boosting service quality.
- Provided research for product development and product improvement.
- Stayed on top of price movements, made adjustments as needed.
- Managed the floor and back of house supplies, and placed orders.
- Coordinated staff scheduling in my department.
Education
High School Diploma -
Colonial High School
Orlando, FL07-1996
Skills
- Customer service
- Service improvement
- E-commerce and shipping software
- Team collaboration
- Quality assurance
- Client relations
- Product knowledge
- Communication skills
- Computer skills on both PC and Mac
- Typing - 60 words per minute
Affiliations
From 2021–present, I've run a post-production studio part-time.
Timeline
Customer Service/Head of Used Vinyl Department
Park Ave CDs
01.1999 - 04.2021
High School Diploma -
Colonial High School