Miguel Covarrubias Jr
Indianapolis,IN
Summary
Driven IT and sales professional with a proven track record at Dick's Sporting Goods, Inc, excelling in customer engagement and technical problem-solving. Skilled in hardware troubleshooting and customer service, adept at enhancing team collaboration and driving sales development. Currently advancing in IT with a focus on cybersecurity, demonstrating a strong commitment to continuous learning and operational excellence.
Overview
2
2
years of professional experience
Work History
Sales Associate
Dick's Sporting Goods, Inc
10375 E. US Hwy 36, Avon IN
06.2023 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
IT Student
Ivy Tech Community College
Indianapolis, IN, IN
08.2023 - 05.2024
- Completed coursework in hardware, software, networking, and cybersecurity, with a focus on hands-on learning.
- Built, configured, and maintained computer systems and networks in lab environments.
- Gained experience troubleshooting technical issues in simulated, hands-on IT support scenarios.
- Collaborated with peers on group projects, developing technical solutions, and presenting findings.
- Consistently earned a B or higher in all courses, demonstrating a strong grasp of IT concepts and applications.
- Participated in developing strategies for improving overall IT operations.
- Recommended changes to improve systems and network configurations.
Education
Bachelor of Science - Political Science and Government
Indiana University, Purdue University Indianapolis
05-2027
Information Technology - IT Technology
Ivy Tech Community College of Indiana
06-2024
High School Diploma -
Christian Crosspointe Academy
Indianapolis, IN05.2023
Skills
- Inventory Control
- Customer Needs Assessment
- Sales Development
- Problem-solving skills
- Teamwork and Collaboration
- Time Management
- Complex Problem-Solving
- Hardware troubleshooting: Diagnosing and repairing desktops, laptops, and peripheral devices
- Software installation & configuration: Installing, updating, and configuring operating systems (Windows/Linux)
- Networking fundamentals: Understanding of TCP/IP, DNS, DHCP, and basic network troubleshooting
- System maintenance: Performing updates, backups, and virus scans to ensure system integrity
- Virtualization: Familiarity with tools like VirtualBox or VMware to create and manage virtual environments
- Active Directory basics: User account creation, management, and group policy settings
- IT support: Providing technical assistance to resolve hardware and software issues effectively
- Cybersecurity awareness: Understanding of firewalls, antivirus software, and basic threat mitigation techniques
- Command-line proficiency: Using command-line interfaces (CLI) for troubleshooting and system management
- Help desk tools: Familiarity with ticketing systems like Jira, Zendesk, or ServiceNow
- Problem-solving: Identifying and resolving technical issues quickly and efficiently
- Customer service: Explaining technical concepts in simple terms to non-technical users
- Collaboration: Working effectively in teams to develop and implement IT solutions
- Adaptability: Quickly learning and applying new technologies and tools
- CompTIA A Certification (In Progress)
Contact
Indianapolis, IN 46234
(317) 790-7430
Languages
English
Spanish
Accomplishments
- CompTIA A+ Certification
- Deans List
- A/B Honors Student
Timeline
IT Student
Ivy Tech Community College
08.2023 - 05.2024
Sales Associate
Dick's Sporting Goods, Inc
06.2023 - Current
Bachelor of Science - Political Science and Government
Indiana University, Purdue University Indianapolis
Information Technology - IT Technology
Ivy Tech Community College of Indiana
High School Diploma -
Christian Crosspointe Academy
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