Miguel Covarrubias Jr
Indianapolis,IN
Summary
Driven IT professional with hands-on experience in hardware troubleshooting, technical support, and customer service. Proven ability to resolve technical issues, enhance team collaboration, and drive operational efficiency. Background in sales development and customer engagement at Dick’s Sporting Goods, Inc. Passionate about technology, committed to continuous learning and excellence, and eager to apply IT skills in a dynamic environment.
Overview
2
2
years of professional experience
Work History
Sales Associate
Dick's Sporting Goods, Inc
06.2023 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
IT Student
Ivy Tech Community College
08.2023 - 05.2024
- Completed coursework in hardware, software, networking, and cybersecurity, with a focus on hands-on learning.
- Built, configured, and maintained computer systems and networks in lab environments.
- Gained experience troubleshooting technical issues in simulated, hands-on IT support scenarios.
- Collaborated with peers on group projects, developing technical solutions, and presenting findings.
- Consistently earned a B or higher in all courses, demonstrating a strong grasp of IT concepts and applications.
- Participated in developing strategies for improving overall IT operations.
- Recommended changes to improve systems and network configurations.
Education
Bachelor of Science - Political Science and Government
Indiana University, Purdue University Indianapolis
Indianapolis, IN05-2027
Information Technology (CompTIA A + Certification) - IT Technology
Ivy Tech Community College of Indiana
Indianapolis, IN06-2024
High School Diploma -
Christian Crosspointe Academy
Indianapolis, IN05.2023
Skills
- Inventory Control
- Customer Needs Assessment
- Sales Development
- Problem-solving skills
- Teamwork and Collaboration
- Time Management
- Complex Problem-Solving
- Hardware troubleshooting: Diagnosing and repairing desktops, laptops, and peripheral devices
- Software installation & configuration: Installing, updating, and configuring operating systems (Windows/Linux)
- Networking fundamentals: Understanding of TCP/IP, DNS, DHCP, and basic network troubleshooting
- System maintenance: Performing updates, backups, and virus scans to ensure system integrity
- Virtualization: Familiarity with tools like VirtualBox or VMware to create and manage virtual environments
- Active Directory basics: User account creation, management, and group policy settings
- IT support: Providing technical assistance to resolve hardware and software issues effectively
- Cybersecurity awareness: Understanding of firewalls, antivirus software, and basic threat mitigation techniques
- Command-line proficiency: Using command-line interfaces (CLI) for troubleshooting and system management
- Help desk tools: Familiarity with ticketing systems like Jira, Zendesk, or ServiceNow
- Problem-solving: Identifying and resolving technical issues quickly and efficiently
- Customer service: Explaining technical concepts in simple terms to non-technical users
- Collaboration: Working effectively in teams to develop and implement IT solutions
- Adaptability: Quickly learning and applying new technologies and tools
- CompTIA A Certified
- Data Entry
Contact
Indianapolis, IN 46234
(317) 790-7430
Accomplishments
- CompTIA A+ Certification
- Student Deans List
Timeline
IT Student
Ivy Tech Community College
08.2023 - 05.2024
Sales Associate
Dick's Sporting Goods, Inc
06.2023 - Current
Bachelor of Science - Political Science and Government
Indiana University, Purdue University Indianapolis
High School Diploma -
Christian Crosspointe Academy
Information Technology (CompTIA A + Certification) - IT Technology
Ivy Tech Community College of Indiana