Miguel DeJesus
Clermont,FL
Summary
Purpose-driven Sr. Operations Manager with 7 years of experience managing operations. Expert in consistently fulfilling orders on time through outstanding hiring, training and resource management. Personable communicator with strengths in providing useful and constructive employee evaluations to increase efficiency and support employee confidence.
Overview
18
18
years of professional experience
Work History
Sr. Operations Manager
Medline Industries
10.2023 - Current
- Managed employee-related issues encompassing labor, turnover and diversity.
- Promoted Zero Loss Safety Culture Helping us win Safe Branch of the Year 2023.
- Promoted Constant Improvement in Safety, Quality, Service, Cost and People to help win DC of the Year 2023.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Oversaw workforce management planning, volume predictions and capacity planning.
Warehouse Manager
Medline Industry
06.2022 - 10.2023
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Resolved customer complaints related to product quality or delivery issues.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Examined expenditures to develop plans for increasing profits or improving services.
Sr. Warehouse Supervisor
Medline Industries, Inc
06.2021 - 06.2022
- oversee all outbound operations including Repack, Autostore, case select, replenishment and dock work.
- train new supervisors in department and help develop a team of 8 supervisors.
- oversee and train team for Automation start during go live.
- Answer branch calls and emails from sales and customers.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Shipping Warehouse Supervisor
Medline Industries, Inc
02.2020 - 06.2021
- Supervised and coordinated the daily shipping activities of a warehouse team of 30 employees.
- Analyzed data from reports related to shipping performance metrics such as on-time delivery rate.
- Provided leadership guidance to warehouse staff while promoting a positive work culture.
- Evaluated employee performance and prepared performance appraisals.
- Developed and implemented policies, procedures, and strategies to improve efficiency in the shipping process.
- Trained new staff on safety protocols, handling techniques, and equipment operations.
Warehouse Lead
Medline Industry
09.2017 - 01.2020
- Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
Medtrans Driver
Medline Industries
11.2014 - 09.2017
- Delivered packages to customers in a timely and efficient manner.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
Owner/Operator
Mow N Go
04.2011 - 11.2014
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
Route Driver
Vend AK
10.2010 - 09.2013
- Ensured all deliveries were properly documented and signed for
- Maintained detailed logs of daily route activities, including stops, pickups, and drop-offs.
- Verified accuracy of invoices against delivery receipts.
- Loaded trucks with necessary packages prior to departure.
Backroom/Logistics Trainer
Target
07.2009 - 10.2010
- Verified accuracy of incoming and outgoing shipments against bills of lading.
- Ensured proper storage of materials according to company regulations.
- Performed regular cycle counts to ensure accurate inventory management.
- Loaded and unloaded cargo from trucks using forklift equipment safely and efficiently.
Night Shift Leader
Carl's Jr.
06.2006 - 07.2009
- Directed and supervised the night shift staff, ensuring that all tasks were completed efficiently and accurately.
- Ensured the safety of employees by monitoring working conditions and providing guidance on proper work procedures.
- Coordinated with day shift supervisors to ensure smooth transition between shifts.
- Developed policies and procedures for the night shift operations in accordance with company regulations.
Education
High School Diploma -
Chugiak High School
Chugiak, AK03.2008
Skills
- Employee Safety
- Operations Management
- Proficient in WMS, SAP, Excell
- Problem-Solving
- Team Building and Leadership
- Hiring and Training
- Continuous Improvement
- Business Planning
- KPI reporting
- Productivity Improvement
- Safety Management
- Facility Management
- Transportation Management
- Operational Excellence
Accomplishments
- Exceeding Maximum goals for on time shipment by average of 2% in 2023.
- Led team to reduce turn over, and improve retention.
- Created highly effective dock flow that significantly impacted efficiency and improved operations.
- Reduced overtime in shipping department by 20%
- Lead team through changes of automation during Autostore installation.
Timeline
Sr. Operations Manager
Medline Industries
10.2023 - Current
Warehouse Manager
Medline Industry
06.2022 - 10.2023
Sr. Warehouse Supervisor
Medline Industries, Inc
06.2021 - 06.2022
Shipping Warehouse Supervisor
Medline Industries, Inc
02.2020 - 06.2021
Warehouse Lead
Medline Industry
09.2017 - 01.2020
Medtrans Driver
Medline Industries
11.2014 - 09.2017
Owner/Operator
Mow N Go
04.2011 - 11.2014
Route Driver
Vend AK
10.2010 - 09.2013
Backroom/Logistics Trainer
Target
07.2009 - 10.2010
Night Shift Leader
Carl's Jr.
06.2006 - 07.2009
High School Diploma -
Chugiak High School