Results-driven Quality Control Assistant Manager with expertise in team leadership, decision-making, and process optimization. Proven track record in enhancing production efficiency and mentoring staff to achieve operational excellence.
Work History
Quality Control Assisting Manager
16 Years 6 Months
High Tech Manufacturing | 01.2010 - 07.2026
Developed and implemented strategic initiatives to improve product quality and reduce cycle times.
Analyzed production data to identify trends, driving data-informed decision-making for process improvements.
Led cross-functional teams to optimize production workflows and enhance operational efficiency.
Mentored junior staff, fostering a culture of continuous learning and professional growth.
Streamlined communication between departments, ensuring alignment on project goals and timelines.
Accomplished multiple tasks within established timeframes.
Cross-trained existing employees to maximize team agility and performance.
Onsite Coordinator Recruiter
11 Months
NW Staffing for Pacific Seafood | 09.2024 - 08.2025
Coordinated onsite operations to ensure seamless workflow and communication between temporary workers and the customer as a bilingual coordinator.
Developed training materials for new hires, enhancing onboarding efficiency and team integration.
Monitored compliance with safety regulations, ensuring adherence to industry standards across locations.
Facilitated problem resolution by effectively liaising between management and production teams.
Ensured a smooth transition during employee turnover periods by managing recruitment processes, conducting interviews, and overseeing onboarding procedures.
Education
No Degree - Civil Engineering
University of Chile, Playa Ancha | Playa Ancha, Valparaiso Chile | 1982
High School Diploma
Escuela Tecnico Profesional | Copiapo, Chile | 01-1980
<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW<ul>
<li>Operational Support - Serving as a trusted vault custodian to assist in branch operational support, such as opening, closing, balancing ATMs, cash management, branch differences, ATM claims, and assisting team leaders. Currently acting as the Workforce Management Liaison in the branch to produce schedules for the team.</li>
<li>Mentoring - Assists in mentoring and coaching new and tenured team members in developing the necessary skills for the demands of NFCU's enterprise strategy. Current mentee to one tenured MSR and one untenured. Contributed to the training of five ATM/vault custodians.</li>
<li>Trusted Partner - Meeting branch digital targets for new and existing members by assisting and educating members to leverage the benefits of ATM usage, digital products, and services penetration. Consistent top OneView user.</li>
<li>Currently serving as a Quality Assurance Champion, working with branch leaders to help maintain focus on quality assurance as a critical and central aspect of each team member’s day-to-day function. Assists in quarterly quality control checks, and weekly internal audits.</li>
<li>Change Agent - Subject Matter Expert for the Coconut Pilot. Currently participating in pilots for MORE and Business Solutions to provide critical feedback to help improve process and member experience.</li>
<li>Member-centric universal MSR who consistently receives high marks and positive comments from BES.</li>
</ul> at NFCU, Avenues Jacksonville, AVW
Credit Control and Collections Assisting Manager at United Insurance Cooperative CompanyCredit Control and Collections Assisting Manager at United Insurance Cooperative Company