Miguel Diwaku

Supervised and coordinated porter team to ensure efficiency, vehicle movement, and lot organization.

• Assisted customers with vehicle rental process, including reservations, check-ins, contracts, and returns, ensuring a smooth and professional customer experience.
• Explained rental terms, insurance options, and additional services clearly to clients.
• Verified customer identification, processed payments, and handled billing or invoice issues accurately.
• Maintained vehicle inventory by inspecting returned cars, documenting damage, and coordinating with maintenance or cleaning staff.
• Performed porter duties including transporting vehicles between locations, fueling, cleaning, and staging vehicles for rental or sale.
• Ensured lot organization and cleanliness, including managing vehicle placement and maintaining a tidy work area.

• Greeted guests with warmth and professionalism for friendly, helpful service.
• Delivered guest vehicles smoothly and met diverse needs of valet customers.