Miguel Echevarria
Peoria,AZ
Summary
Dynamic customer service and sales professional with a proven track record at Prudential Overall Supply. Expert in cross-selling and upselling, leveraging strong product knowledge and empathy to enhance customer satisfaction. Consistently exceeded sales targets while fostering lasting client relationships, driving repeat business and referrals through effective problem resolution and performance tracking.
Overview
19
19
years of professional experience
Work History
CSR, Sales
Prudental Overall Supply
Phoenix, AZ
12.2007 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in processing sales transactions, ensuring accuracy and efficiency in payment handling.
- Collaborated with team members to enhance product knowledge and improve sales techniques.
- Maintained up-to-date knowledge of Prudential's product offerings to provide informed recommendations.
- Supported inventory management by monitoring stock levels and coordinating with suppliers for restocking.
- Trained new staff on operational procedures and best practices for customer interaction and sales support.
- Built strong relationships with clients, leading to repeat business and referrals.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
- Collaborated with team members to exceed sales targets and achieve company goals.
- Participated in ongoing training programs to stay current on industry trends, products, and best practices.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Recorded accurate and efficient records in customer database.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
High School Diploma -
Park East H.S
New York, NYSkills
Cross-selling and upselling
Data entry proficiency
Empathy and patience
Performance tracking
Customer relations
Product knowledge
Problem resolution
Customer relationship management (CRM)
Product sales
Store maintenance
Product and service solutions
Timeline
CSR, Sales
Prudental Overall Supply
12.2007 - Current
High School Diploma -
Park East H.S