Miguel Franco
Fair Play,SC
Summary
Driven Entrepreneur and former Operations Manager at White Brothers Auto Parts, Excelled in streamlining operations, enhancing customer satisfaction and identifying opportunities for business retention and expansion.
Problem-solver with talents for team building, leading and motivating.
Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Small Business Owner
FHP Remodeling Llc
01.2022 - Current
- Contacted potential customers from leads and scheduled visits to assess project and needs.
- Research materials cost, calculate labor time, write estimate for projects
- Consult with customers to review estimates and make adjustments depending on individual budget & needs.
- Contact vendors and suppliers to negotiate materials cost in order to increase profits
- Managed day-to-day business operations.
Operations Manager
White Brothers Auto Parts
04.2008 - 01.2022
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Travelers Rest High School
Travelers Rest, SC05.2002
Skills
- Employee Development
- Staffing
- Business management and development
- Business growth and retention
- Vendor Relations
- Opportunity Identification
- Employee Performance Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Small Business Owner
FHP Remodeling Llc
01.2022 - Current
Operations Manager
White Brothers Auto Parts
04.2008 - 01.2022
High School Diploma -
Travelers Rest High School
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