Miguel Garcia Martinez
Orlando
Summary
Dependable customer-service professional with retail, inventory, and supervisory experience seeking a dispensary or smoke-shop team role. Strong communicator with experience training staff, managing inventory, handling cash, and following safety and compliance procedures.
Knowledgeable [Desired Position] with proven track record in leading shifts and managing team dynamics. Successfully coordinated daily operations and ensured smooth transitions between shifts. Demonstrated strong leadership and problem-solving skills to maintain high productivity and morale.
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Lead
Walmart
Orlando, FL
11.2021 - Current
- Supervise stocking team across shifts; assign tasks and ensure timely completion.
- Train and evaluate new hires; report performance to management.
- Deliver in-person customer service and resolve product inquiries.
- Conduct monthly frozen-food inventory and maintain stock accuracy.
- Uphold safety, merchandising, and loss-prevention standards.
Customer Service / Stocking Associate
Publix
Orlando, FL
11.2018 - 05.2020
- Stocked merchandise, rotated product, and monitored expiration dates.
- Assisted customers in-store and answered incoming customer calls.
- Trained new hires and provided cross-coverage support to team members.
Package Handler
UPS
Orlando, FL
01.2019 - 03.2020
- Sorted incoming/outgoing packages by size and weight for efficient loading.
- Loaded and unloaded pallets manually and using forklift-assisted methods.
- Maintained speed and accuracy under high-volume conditions.
Education
Diploma -
Colonial High School
Orlando, FL01-2018
Skills
- Customer education & product recommendations
- Point-of-sale operation, cash handling, and drawer balancing
- Inventory control, stock rotation, and seed-to-sale tracking familiarity
- Scale use and precise measuring for product transfers/sales
- Loss prevention, basic store security, and confidentiality
- Microsoft Office; typing ~95 WPM
- Strong communication, de-escalation, multitasking, and attention to detail
- Reliable, adaptable, patient, team-oriented
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
Certification
- Forklift certification
- Responsible Vendor / retail compliance training
- Food safety / OSHA or similar
AVAILABILITY
Any day after 2:30 PM
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead
Walmart
11.2021 - Current
Package Handler
UPS
01.2019 - 03.2020
Customer Service / Stocking Associate
Publix
11.2018 - 05.2020
Diploma -
Colonial High School