Miguel Gone
La Feria,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Representative
TaskUs
Harlingen, TX
12.2021 - 06.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Veterinary Assistant
Altas Palmas Animal Clinic
Harlingen, TX
01.2021 - 12.2021
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assisted senior staff with blood analyses and physical assessments.
- Bathed and dipped dogs afflicted with [Type] parasitic infections and applied specific medications for itch relief.
- Administered medications to animals in treatment and documented changes in condition.
Education
High School Diploma -
Harlingen High School South
Harlingen, TX 08.2016 - 06.2020
Skills
Flexible and Adaptable
Problem-Solving
Good Telephone Etiquette
Multitasking Abilities
Self-Motivated
Certification
Certified Veterinary Assitant
Timeline
Customer Service Representative
TaskUs
12.2021 - 06.2022
Veterinary Assistant
Altas Palmas Animal Clinic
01.2021 - 12.2021
Certified Veterinary Assitant
06-2020
High School Diploma -
Harlingen High School South
08.2016 - 06.2020