Miguel Gonzalez
Anthony
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Maximus
11.2024 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Construction Assistant
Eduardo
02.2024 - 11.2024
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
Embry Health
02.2022 - 06.2022
- Ensured that personal protective equipment was worn at all times while performing tests on patients with suspected cases of COVID19 infection
- Documented test results accurately and efficiently according to established protocols
- Greeted patients and visitors in effort to create warm, welcoming environment
Bilingual CSR
Walmart
10.2021 - 01.2022
- Company Overview: OGP Walmart (seasonal)
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Committed to delivering excellent customer service while working in a fast-paced environment
- Met deadlines while maintaining high-quality deliverables
- Developed strong customer service skills by providing multilingual assistance to customers in English and Spanish
- Maintained excellent communication with customers throughout the entire process of resolution
- Handled customer complaints and inquiries in a courteous and efficient manner
- OGP Walmart (seasonal)
Youth Care Worker
Insight Global
01.2021 - 05.2021
- Supervise large crowds of children ages ranging from 13-17
- Monitored activities to maintain safe living and learning environment for youth
- Monitored daily activities of participants and documented any changes or issues that arose
Team Member
Whataburger
10.2019 - 08.2020
Team Member
Wendys
10.2018 - 09.2019
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Arrived on time for shifts and adhered to company dress code guidelines
- Greeted customers and answered questions regarding products and promotions
Education
High School Diploma -
Chaparral High School
Chaparral, NM05.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Maximus
11.2024 - 01.2025
Construction Assistant
Eduardo
02.2024 - 11.2024
Embry Health
02.2022 - 06.2022
Bilingual CSR
Walmart
10.2021 - 01.2022
Youth Care Worker
Insight Global
01.2021 - 05.2021
Team Member
Whataburger
10.2019 - 08.2020
Team Member
Wendys
10.2018 - 09.2019
High School Diploma -
Chaparral High School
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