Miguel Guzman
San Pedro,CA
Summary
Dynamic customer service professional with a proven track record at American Airlines, excelling in problem resolution and communication. Skilled in data entry and proficient in Microsoft Excel, I effectively managed flight reservations and enhanced customer satisfaction through proactive follow-ups, ensuring a seamless travel experience. Committed to fostering team collaboration and operational efficiency.
Overview
16
16
years of professional experience
Work History
Customer Service Agent
American Airlines
Los Angeles, CA
03.2016 - Current
- Delivered exceptional customer service, resolving inquiries and concerns efficiently.
- Managed flight reservations and ticketing processes using Sabre reservation system.
- Assisted passengers with check-in procedures, ensuring compliance with airline policies.
- Coordinated with team members to streamline boarding processes for improved efficiency.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Sales Associate
Costco
Hawthorne, CA
02.2010 - 03.2016
- Assisted in inventory management, conducting regular stock checks and replenishing shelves efficiently.
- Trained new associates on company policies and operational procedures, fostering a cohesive team environment.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
No Degree - Criminology
El Camino College
Torrance, CAHigh School Diploma -
San Pedro High
San Pedro, CA06-2008
Skills
Customer service
Data entry
Problem resolution
Outstanding communication skills
De-escalation techniques
Microsoft Excel
Critical thinking
Paperwork processing
Product knowledge
Email management
Task prioritization
Team collaboration
Multitasking and organization
Languages
English
Spanish
Volunteer
Calvary Chapel Downey•
References
American Airlines Manager
Diana Penaloza
3108729715
Calvary Chapel Group Leader
Mireya Sanchez
3238073291
Costco Regional Manager
Frank Bautista
6262741544
Timeline
Customer Service Agent
American Airlines
03.2016 - Current
Sales Associate
Costco
02.2010 - 03.2016
No Degree - Criminology
El Camino College
High School Diploma -
San Pedro High