Miguel Hernandez
El Monte,CA
Summary
Adept Automotive Technician with a robust history at Nissan of Alahambra, showcasing expertise in electrical systems and a strong work ethic. Excelled in diagnosing mechanical issues, enhancing vehicle safety, and fostering customer relationships. Achieved a high level of customer satisfaction through effective problem-solving and team collaboration. Dependable automotive professional with expertise in repairing and maintaining diverse vehicle components and systems. Good troubleshooting and planning abilities with superior work ethic.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Automotive Technician
Nissan of Alahambra
07.2021 - 08.2024
- Performed safety and emissions inspections.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Changed, rotated, and balanced tires on different types of vehicles.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Apprentice Mechanic
JMS Racing Engines
03.2020 - 11.2021
- Studied manuals and repair books to increase knowledge and mechanical understanding of vehicles.
- Observed senior mechanics completing major repairs.
- Safely lifted cars to complete repairs.
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
- Operated mechanic's tools and shop equipment safely to prevent damage.
Lube Technician
Surf City Nissan
11.2020 - 05.2021
- Worked alone or in team-based systems to complete up to 20 oil changes each day.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Greeted customers and answered questions about oil changes and other services.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Customer Service Representative
Auto Zone Auto Parts
06.2019 - 03.2020
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Technical Degree - Automotive Mechanics
Universal Technical Institute
4175 E. Conant St Long Beach CA 9080803.2020
High School Diploma -
Arroyo High School
El Monte, CA05.2018
Skills
- Estimating Work
- Alignments experience
- Ticket writing
- Changing Oil
- Preventive Maintenance
- Customer Service
- Electrical Systems
- Quality assurance inspections
- Relationship Building
- Problem-Solving
- Heavy Lifting
- Team Collaboration
- Strong Work Ethic
Certification
Nissan Automotive Technician Training - January 2020- March 2020
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Automotive Technician
Nissan of Alahambra
07.2021 - 08.2024
Lube Technician
Surf City Nissan
11.2020 - 05.2021
Apprentice Mechanic
JMS Racing Engines
03.2020 - 11.2021
Customer Service Representative
Auto Zone Auto Parts
06.2019 - 03.2020
Technical Degree - Automotive Mechanics
Universal Technical Institute
High School Diploma -
Arroyo High School