Miguel Jimenez
Miami,FL
Summary
Results-driven retail management expert with extensive experience in customer service, inventory control, and operational efficiency. Successfully navigates complex compliance requirements while building strong partnerships with suppliers and law enforcement. Dedicated to elevating team performance and ensuring outstanding customer satisfaction.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Customs and Border Protection Officer
Department of Homeland Security
Detroit, Michigan
01.2026 - 09.2026
- Inspected travelers’ vehicles and merchandise entering United States to support federal immigration, customs, and agricultural compliance.
- Interviewed international travelers to help assess admissibility, identify possible violations, and confirm compliance with U.S. laws and regulations.
- Used law-enforcement databases, inspection systems, and biometric technology to verify identities, review travel histories, and flag travelers or vehicles for additional inspection.
- Completed primary and secondary inspections, including searches and examinations of vehicles, baggage, and immigration cases, while maintaining officer safety and following policy.
- Prepared detailed reports, documented enforcement actions, and coordinated with federal, state, and local law-enforcement partners regarding suspected violations and security concerns.
Spark Driver
Walmart
Port Richey, FL
05.2024 - 02.2025
- Delivered goods and services to customers on time and in excellent condition.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Secured merchandise, avoiding damage during transportation.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Assisted with customer requests and answered questions to improve satisfaction.
Assistant Sales Manager
Miami Beach Marine Pro
Miami, FL
04.2022 - 05.2024
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Conducted market research to identify new sales opportunities and potential customers.
- Analyzed sales data to identify trends, opportunities, and areas for improvement.
- Trained new sales staff on product knowledge, sales techniques, and company policies.
- Managed daily administrative tasks to ensure the sales team's operations run smoothly.
Valet Parking Attendant
Brickell Valet Parking
Miami, FL
07.2020 - 12.2020
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Provided customer service, answered questions, and gave directions to improve guest experience.
- Followed company safety procedures while operating motor vehicles.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Call Center Sales Representative
Pizza Hut
Miami , FL
02.2019 - 06.2020
- Cross-sold products and services to enhance customer experience and increase sales.
- Answered incoming calls from customers, providing prompt and accurate information.
- Researched customer inquiries and provided solutions in a timely manner.
- Managed escalated customer service issues, ensuring timely and professional resolution.
- Utilized a computer system to track customer accounts and update order information.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Resolved customer issues with knowledgeable and friendly service, fostering high satisfaction and loyalty.
Education
CBPO -
Federal Law Enforcement Training Center
Brunswick, GA07-2026
Some College (No Degree) - Business Administration
Miami Dade College
Miami, FLSkills
- Providing customer support
- Ability to follow directions
- Patience and tolerance
- Cash handling experience
- Strong work ethic
- Customer service excellence
- Adaptable to change
- Quick decision making
- Billing
- Problem-solving
- Vendor management
- Inventory control
- Verbal and written communication
- Upselling and cross selling
- Friendly and outgoing
- Punctual and reliable
- Confidentiality
- Bilingual
- Ability to multitask
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customs and Border Protection Officer
Department of Homeland Security
01.2026 - 09.2026
Spark Driver
Walmart
05.2024 - 02.2025
Assistant Sales Manager
Miami Beach Marine Pro
04.2022 - 05.2024
Valet Parking Attendant
Brickell Valet Parking
07.2020 - 12.2020
Call Center Sales Representative
Pizza Hut
02.2019 - 06.2020
CBPO -
Federal Law Enforcement Training Center
Some College (No Degree) - Business Administration
Miami Dade College