Miguel Lorenzo
Homestead,FL
Summary
Seeking a position where my customer service skills and education will be fully utilized, in a company that offers opportunities for advancement. I am recognized for delivering unparalleled customer service, attention to detail, and overall professionalism.
Overview
11
11
years of professional experience
Work History
Server
Texas Roadhouse
04.2018 - Current
- Greet guests within 45 seconds of their being seated
- Help seat your tables if the host in the front is busy
- Upsell top-shelf drinks and high-priced entrées to increase sales and revenue
- Ensure you have input all food and drinks for your guests as you take multiple tables at the same time
- Pre-bus tables and refill drinks without guests asking
- Flip your tables and make sure the guest has a legendary experience
- Complete all side work and closing work in the restaurant, including cleaning of all sorts
Server
PF Chang's
01.2023 - 11.2023
- Provide attentive service and create a positive dining experience for guests
- Understand the menu and be able to answer questions about menu items
- Take orders from customers and place them with the kitchen or bar
- Deliver food and drinks to customers' tables
- Ask customers if they want more food or drinks, and check in to make sure they are enjoying their meals
- Clear empty plates, glasses, and silverware
- Work in a fast-paced environment while multitasking
- Work with the kitchen and support staff to create a positive atmosphere
- Follow proper sanitation practices and safety procedures
Server
Mama Por Dios Modern Mexican Cuisine
01.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Fleming's Prime Steakhouse & Wine Bar
05.2020 - 09.2022
- Have extensive knowledge of the menu, wines, and spirits to make recommendations and ensure orders are correct
- Have a warm and outgoing personality and be able to engage in light conversation with guests
- Accurately document orders
- Deliver food and drinks on time, and perform tableside service
- Prepare bills and process payments
Server
Outback Steakhouse
02.2016 - 01.2017
- Providing friendly, prompt, and attentive service to customers
- Taking food and drink orders, entering them quickly and accurately, and reviewing the orders with customers before serving
- Delivering food and beverages to tables and ensuring timely service
- Keeping tables clean, set up, and pre-bused
- Having a thorough knowledge of the menu and being able to recommend and upsell items
- Following customer service, cash handling, and adult beverage policies and procedures
- Assisting other staff members throughout the restaurant
- Maintaining safe food-handling, cleanliness, and sanitation standards
Server
Miller's Ale House
02.2014 - 01.2016
- Taking orders: Servers take orders from customers and document them accurately
- Delivering food and beverages: Servers deliver meals and beverages to customers promptly
- Refilling drinks: Servers keep drinks topped off for customers
- Greeting customers: Servers greet customers and help them find their seats
- Upselling: Servers recommend items that complement customers' preferences
- Preparing bills: Servers prepare bills and process payments
- Asking for feedback: Servers ask customers for feedback
Education
HS Diploma -
University High School
Orlando, FL05-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- High volume dining
- Sales techniques
- Team leadership
Timeline
Server
PF Chang's
01.2023 - 11.2023
Server
Mama Por Dios Modern Mexican Cuisine
01.2021 - 01.2023
Server
Fleming's Prime Steakhouse & Wine Bar
05.2020 - 09.2022
Server
Texas Roadhouse
04.2018 - Current
Server
Outback Steakhouse
02.2016 - 01.2017
Server
Miller's Ale House
02.2014 - 01.2016
HS Diploma -
University High School
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