Miguel Madrid
El Paso,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Great leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 15 plus years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
22
22
years of professional experience
Work History
General Manager
Mister Car Wash
12.2007 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and handle damage/customer complaints
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Manager
Vintage Car Wash
04.2004 - 12.2007
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained new employees on proper protocols and customer service standards.
Car Wash Detailer
Vintage Carwash
04.2001 - 09.2004
- Shined vehicle windows and windshields to remove water spots.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Maintained clean, tidy and safe work environment.
- Provided exceptional customer service and addressed customer inquiries.
Education
No Degree -
El Paso Community College
El Paso, TXHigh School Diploma -
Riverside High School
El Paso, TX05.2003
Skills
- Leadership
- Manage Budgets
- Order Supplies
- Business Management Principles
- Employee Scheduling
- Staff Development
Timeline
General Manager
Mister Car Wash
12.2007 - Current
General Manager
Vintage Car Wash
04.2004 - 12.2007
Car Wash Detailer
Vintage Carwash
04.2001 - 09.2004
No Degree -
El Paso Community College
High School Diploma -
Riverside High School
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