Miguel Molina
Los Angeles,CA
Summary
Dynamic customer service professional with proven expertise in cash handling and a strong focus on customer satisfaction. At Porto's Bakery and Cafe, I excelled in high-pressure situations, fostering loyalty through active listening and effective problem resolution. Committed to delivering exceptional shopping experiences and maintaining a welcoming environment.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Porto's Bakery And Cafe
06.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Sales Associate
Santee Alley
01.2018 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Ramon C Cortines School of Visual And Performing Arts
450 N Grand Ave, Los Angeles, CA 90012Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer focus
- Payment processing
- Cash handling expertise
- Product knowledge
Languages
Spanish
Full Professional
Timeline
Customer Service Cashier
Porto's Bakery And Cafe
06.2024 - Current
Sales Associate
Santee Alley
01.2018 - 10.2023
Ramon C Cortines School of Visual And Performing Arts