Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Miguel Monroig

Miguel Monroig

Boston,MA

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Recruiter

Block By Block
06.2023 - Current
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.

Supervisor of Operations

Block By Block
03.2022 - 06.2023
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Transit Ambassador

Block By Block
09.2020 - 03.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Station Checks, Elevator checks,
  • System Wide Accessibility

Manager

Dunkin' Donuts
10.2017 - 09.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Customer Service Associate

Scrub A Dub Car Wash
06.2015 - 10.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Associate of Business Administration - Business Administration

Umass Boston
Boston, MA
05.2022

High School Diploma -

Excel High School
South Boston, MA
06.2017

Skills

  • Work Authorizations
  • Safety Training
  • Time Management
  • Talent Acquisition
  • Job Applicant Interviews
  • New Hire Training
  • ADP Workforce Now
  • Behavioral Interviewing
  • Public Speaking
  • Cold Calling
  • Team Collaboration
  • Administrative Support

Accomplishments

    2017 Boston Debate League #1 State Speaker

    2016 Boston Debate League # 1 State Speaker

    2015 Boston Debate League # 4 State Speaker

    2014 Boston Debate League # 8 State Speaker


Certification

Biased Training

Languages

Spanish
Native or Bilingual

Timeline

Recruiter

Block By Block
06.2023 - Current

Supervisor of Operations

Block By Block
03.2022 - 06.2023

Transit Ambassador

Block By Block
09.2020 - 03.2022

Manager

Dunkin' Donuts
10.2017 - 09.2020

Customer Service Associate

Scrub A Dub Car Wash
06.2015 - 10.2017

Associate of Business Administration - Business Administration

Umass Boston

High School Diploma -

Excel High School

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Miguel Monroig