MIGUEL MUÑOZ

• Managed administration of ABO's learning platform (web and app) for Latin America.
• Execute comprehensive analysis of training performance metrics
• Creating dashboards and reports to enhance team initiatives.
• Process enhancement and automation of manual tasks.

Achievements

• Created dashboard to analyze training course attendance segmented by channel and category.
• Launched updated version of Tableau INA dashboard delivering enhanced insights and details for in-depth analysis of training performance data
• Implemented an automatic process to upload the ABO attendance list by ZOOM, reducing time in 80%.
• Developed innovative tool for managing LMS requests via Microsoft SharePoint, streamlining response time
• I Participated in training provided by Connected Plan Engineering team, resulting in automation of manual task for sales team related to bronze program, establishing dashboard in Looker Studio.
• Transform dashboard of virtual trainings from Excel to Tableau, enhancing data volume and enabling diverse perspectives for data analysis

• Delivered insights and strategic information to support Sales, Marketing, and Customer Service teams across AACU region.
• Process optimization and automation of manual tasks.
• Acquired expertise in business intelligence tool

Achievements

• Created dashboards in Tableau and Microstrategy to evaluate marketing promotions and sales efforts.

• Providing information timely in sales, statistics and KPI´s for different areas of the company in local and regional level.
• Developing reports in Oracle Business Intelligence.
• Design tools to support the Account Managers and the sales strategies.
• Validation and testing in IT projects.

• Booking Invoices of additional costs of importation.
• Bank and accounts reconciliations.
• Training and migration of financial process to the Share Service Center.
• Pulling data through AS400 Queries.