Miguel Ponce
Rancho Cucamonga,CA
Summary
Experienced Supervisor Technician with a proven track record at National Beverage Management, specializing in staff management and system troubleshooting. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Supervisor Technician
National Beverage Management
01.2018 - Current
- Oversee a team of technicians in the installation, maintenance, and repair of beer dispensing systems for number of businesses , ensuring top-tier service and satisfaction.
- Develop and implement training programs for new technicians, enhancing skills in system troubleshooting and customer interaction.
- Conduct regular inspections and audits of beer lines to ensure compliance with health and safety regulations.
- Manage inventory of parts and supplies, optimizing costs and reducing downtime through effective scheduling and resource allocation.
- Collaborate with brewery representatives to address technical issues and maintain product quality.
- Installed and serviced draft beer systems in bars, restaurants, and events, ensuring optimal performance and product integrity.
- Diagnosed and repaired system malfunctions, effectively resolving issues to minimize service interruptions.
- Provided exceptional customer service by responding promptly to inquiries and service requests.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Afterschool Program Supervisor
Beyond the Bell, Youth Development Program
06.2014 - 01.2018
- Lead and oversee daily operations of the afterschool program for 65 students, ensuring a safe and engaging environment.
- Develop and implement program curriculum focused on academic enrichment, arts, sports, and life skills.
- Supervise and mentor a team of 2 staff members, providing training, support, and performance evaluations.
- Maintain effective communication with parents, addressing concerns and providing updates on their child’s progress.
Education
High School Diploma -
Santee Education Complex
Los Angeles, CA06.2012
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Adaptability and Flexibility
- Problem-solving abilities
Languages
English
Spanish
Timeline
Supervisor Technician
National Beverage Management
01.2018 - Current
Afterschool Program Supervisor
Beyond the Bell, Youth Development Program
06.2014 - 01.2018
High School Diploma -
Santee Education Complex
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