Miguel Ramirez
Salton City,CA
Summary
Offering strong foundation in effective communication and organizational abilities, ready to learn and grow in dynamic office environment. Brings quick aptitude for mastering office software and handling administrative tasks. Ready to use and develop skills in time management and document handling in Gaming Compliance Officer role.
Overview
21
21
years of professional experience
Work History
Surveillance Officer
Red Earth Casino
09.2022 - Current
- Protect casino assets from theft or damage by meticulously observing all areas requiring protection.
- Enforce casino policies & procedures in accordance to TGA, TICS, and MICS & Title 31
- Maintain a safe environment for staff and patrons through diligent observation and quick response to potential hazards.
- Assist law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
- Identify and document unauthorized actions by employees.
- Monitor casino floor activities to ensure compliance with gaming regulations.
- Conducted surveillance of casino operations to detect and prevent fraudulent activities.
- Train new Surveillance Officers
- Work along with Surveillance Supervisors in maintaining the departments goals and daily functions up-to-date
- Conduct monthly clerical work such as filing and data storage
- At the direction of the TGA, in the absence of the Surveillance Supervisor interacts with law enforcement, district attorneys, federal agencies and other casino surveillance departments as needed
Tow Truck Operator
Desert Towing
04.2021 - 04.2022
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Assisted in accident scene management along with Imperial County Sheriff's and California Highway Patrol, helping to clear roadways and ensure the safety of all involved parties.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
Sales Assistant promoted from Repair Clerk
KGS Electronics
01.2019 - 04.2021
- Assist Sales Manager with daily clerical tasks
- Communicate with customers on a daily basis via email or phone
- Generate quotations for current and future customers
- Create Sales orders using QAD software
- Run monthly sales reports
- Update the6 month and12-month Consumer Price Index (CPI) for contract customers
- Ensure current orders are on schedule for shipping
Sales Associate
Kroo Inc
06.2012 - 12.2018
- Manage Amazon account
- Manage FBA Inventory and shipments
- Add new products to multiple marketplaces
- Revamp product listings by updating title description, keywords, product description, and images
- Strategically run product ad campaigns by implementing SEO keywords tactics
- Utilize Excel spreadsheets to organize and list products to multiple marketplaces
- Provide exceptional customer service by answering customer’s questions
- Photograph products and distribute final product images to sales team
- Use skill in Photoshop to edit product images
- Design unique print materials, including advertisements, postcards, logos, and packaging designs
- Prioritize workload and effectively coordinated multiple projects
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Asset Protection Investigator
Toys R Us
08.2010 - 04.2012
- Support the company’s business plan and reduce internal/external losses
- Collect evidence for Organized Retail Crime cases
- Work with local Law Enforcement on Organized Retail Crime cases
- Installation of covert cameras
- Assist Regional Manager of Investigations, Regional Asset Protection Manager and Asset Protection Coordinator with special assignments
- Observe and detect internal/external losses via CCTV, covert surveillance, and available exception reports
- Assist in training and orienting new Team Members and new Investigators
- Provide a safety environment for both our guest and team members
Infantry Machine Gunner
United States Marine Corps
07.2004 - 10.2009
- Responsible for directing a three man fire-team
- Provide status reports of fire-team activities to superiors
- Responsible of finding a defense/offense position where the enemy could be targeted
- Coordinate fire support with other machinegun teams to provide fire support to other infantry units
- Ensured proper distribution of ammunition supplies among squad members, facilitating uninterrupted firepower during critical moments in combat operations
- Demonstrated unwavering professionalism and commitment to duty, serving as a positive role model for junior Marines seeking guidance on their military careers
- Cultivated strong working relationships with fellow Marines, resulting in increased trust, loyalty, and overall effectiveness as a fighting unit
Loss Prevention Agent
Rite Aid
10.2007 - 02.2009
- Maintain physical security of store by conducting a visual audit to ensure all alarms, CCTV, and locks are functioning
- Conduct daily tests of EAS systems
- Conduct routine associate bag checks upon shift departure
- Assist LPM with internal investigations or special projects
Security Supervisor
The Macerich Company
03.2005 - 07.2007
- Responsible of overseeing the daily duties of Guest Services and Security staff
- Train, supervise, and develop subordinate personnel in daily duties
- Accountable for updating data system and uploading information to security network systems
- Collaborate with the marketing team to organize Gallup meetings & events
Education
Cinema
Los Angeles City College
Los Angeles, CAHigh School Diploma - undefined
Mountain View High School
El Monte, CA01.2003
Skills
- Documentation skills
- Reporting skills
- Expertise in Microsoft Word, Excel, Power Point, Windows and Mac
- Video surveillance
- Asset protection
- Covert operations
- Quick learner
- Customer assistance
- Bilingual (English/Spanish)
- Fast Learner
- Multitask
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Surveillance Officer
Red Earth Casino
09.2022 - Current
Tow Truck Operator
Desert Towing
04.2021 - 04.2022
Sales Assistant promoted from Repair Clerk
KGS Electronics
01.2019 - 04.2021
Sales Associate
Kroo Inc
06.2012 - 12.2018
Asset Protection Investigator
Toys R Us
08.2010 - 04.2012
Loss Prevention Agent
Rite Aid
10.2007 - 02.2009
Security Supervisor
The Macerich Company
03.2005 - 07.2007
Infantry Machine Gunner
United States Marine Corps
07.2004 - 10.2009
High School Diploma - undefined
Mountain View High School
Cinema
Los Angeles City College
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