Miguel Raya
Chicago
Summary
Service Sales Route Representative with 10+ years of experience in customer service, sales, and hospitality. Recognized for strong communication, problem-solving, and customer retention skills, with a proven ability to drive growth through strategic upselling and effective inventory management. Dedicated to building lasting client relationships and consistently elevating service quality and operational standards.
Overview
14
14
years of professional experience
Work History
Service Sales Route Representative
Cintas
Maywood
02.2022 - Current
- Expanded route revenue by promoting and selling additional rental products and services to the existing customer base.
- Delivered products and services efficiently while consistently meeting customer deadlines and requirements.
- Built strong relationships with key decision makers to support business objectives.
- Renewed customers agreements to reduce revenue loss and maintain long term business stability.
- Addressed pricing, service issues, and product quality concerns efficiently to maintain customer satisfaction.
- Managed and audited inventory levels at customer sites, making adjustments based on usage trends.
- Worked independently with minimal supervision to ensure timely and accurate completion of all tasks.
- Ensured compliance with driving safety standards and DOT rules.
Guest Service Agent
Royal Sonesta River North
Chicago
10.2016 - 02.2022
- Created a welcoming environment for guests, enhancing their stay through attentive service and personalized interactions.
- Maintained communication between guests and staff, resolving concerns promptly and enhancing overall experience.
- Monitor a guest feedback system, leading to noticeable improvements in service quality and increased guest satisfaction scores.
- Promoted local attractions and services, successfully increasing guest engagement and driving revenue for partnered businesses.
- Maintained accurate records of guest preferences and special requests, ensuring tailored experiences that reinforced guest loyalty.
Teller
U.S Bank
Chicago
04.2014 - 09.2016
- Explained, promoted, and sold financial products using customer information to tailor recommendations.
- Processed term deposits, retirement savings plan contributions, and ATMs transactions.
- Rectified account-related customer problems and discrepancies.
- Maintained accurate financial records and transaction logs, ensuring compliance with banking regulations and minimizing errors.
- Boosted the probability of customers buying new plans and devices through superior service.
- Achieved monthly sales targets by managing accounts, selling accessories and analyzing survey reviews.
- Implemented personalized selling methods aligned with client requirements.
- Provided comprehensive overview of device functionality and applications.
Sales Consultant
Sprint
Chicago
06.2012 - 04.2014
Education
High School Diploma -
Foreman High School
Chicago, IllinoisSkills
- Customer Service
- Hospitality
- Sales
- Problem Solving
- Communication
- Negotiation
- Inventory Management
- Upselling Techniques
- Customer Retention
- Service Recovery
- Relationship Building
- Time Management
- Customer Experience
Timeline
Service Sales Route Representative
Cintas
02.2022 - Current
Guest Service Agent
Royal Sonesta River North
10.2016 - 02.2022
Teller
U.S Bank
04.2014 - 09.2016
Sales Consultant
Sprint
06.2012 - 04.2014
High School Diploma -
Foreman High School