Miguel Sanchez
Dallas,TX
Summary
Accomplished Manager of Cashier at Don Taco Taco Shop, adept in cash handling and management, significantly enhanced customer satisfaction through efficient transaction resolution. Demonstrated exceptional customer service and leadership by mentoring teams at Marisco La Marea, streamlining processes for improved efficiency. Expert in cash register operation and customer complaint resolution, fostering repeat business and operational excellence.
Overview
7
7
years of professional experience
Work History
Manager of Cashier
Don Taco Taco Shop
03.2023 - Current
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
Hostess Manager
Marisco La Marea
10.2021 - 03.2023
- Streamlined reservation process for increased efficiency and improved guest experience.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Mentored hostess team members, fostering professional growth and strong teamwork.
Cashier
Walmart Supermarket
04.2021 - 09.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Head Food Runner
Marisco La Marea
04.2017 - 09.2020
- Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
- Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
Education
High School Diploma -
Moises E Molina High School
Dallas, TX06.2021
Skills
- Customer Service
- Cash handling and management
- Cash handling expertise
- Cash Register Operation
- Store Opening and Closing
- Customer Complaint Resolution
- Documentation And Reporting
Timeline
Manager of Cashier
Don Taco Taco Shop
03.2023 - Current
Hostess Manager
Marisco La Marea
10.2021 - 03.2023
Cashier
Walmart Supermarket
04.2021 - 09.2021
Head Food Runner
Marisco La Marea
04.2017 - 09.2020
High School Diploma -
Moises E Molina High School
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