Miguel Santellano
McKinney,TX
Summary
Experienced professional with a strong background in automotive parts and quality control inspection. Proven track record of success as an Assistant Store Manager in an auto parts store for 6 years, demonstrating extensive knowledge of automotive parts and exceptional customer service skills. Currently serving as a Quality Control Inspector for an electrical wire manufacturer for the past 3 years, ensuring adherence to quality standards and driving process improvements. Seeking to leverage my skills and expertise to contribute to a dynamic organization in a challenging role.
Overview
10
10
years of professional experience
Work History
Quality Control Inspector
Encore Wire
03.2020 - Current
- Collaborated with cross-functional teams, including production and engineering, to address quality issues and implement process improvements.
- Conducted thorough inspections of wire products at various stages of the manufacturing process, ensuring compliance with quality standards and specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards.
- Used hand tools, instruments, gauges, micrometers, and calipers to complete accurate measurements and document results for official records.
- Trained and mentored new inspection staff to apply best practices and comply with quality control guidelines and regulations.
- Monitored product quality at all stages of production process.
- Operated and maintained Quality testing equipment.
- Performed daily inspections throughout facilities to ensure all equipment is fully operational.
- Maintained quality control documentation, including inspection reports, non-conformance reports, and corrective action plans.
Assistant Store Manager
O'Reilly Auto Parts
12.2013 - 02.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Demonstrated exceptional knowledge of automotive parts, providing expert advice and guidance to customers.
- Managed daily store operations, including inventory management, customer service, and staff supervision.
- Led a team of 15 sales associates, providing guidance, coaching, and performance evaluations to drive individual and team success.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Met or surpassed business targets regularly through employee engagement and forward thinking planning.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reviewed sales and gross profit report to assess company efficiency.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
GED -
College of Lake County
Grayslake, ILSkills
- Microsoft Access
- Quality Standards
- Microsoft Excel
- Microsoft Outlook
- Manufacturing Processes
- Microsoft Office
- ISO Quality Standards
- Staff Supervision
- POS Systems Operations
- Customer Service
- Inventory Management
- Root Cause Analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Quality Control Inspector
Encore Wire
03.2020 - Current
Assistant Store Manager
O'Reilly Auto Parts
12.2013 - 02.2020
GED -
College of Lake County
Similar Profiles
Kenneth CarnahanKenneth Carnahan
Forklift Operator at Encore WireForklift Operator at Encore Wire
Mike MacDonaldMike MacDonald
Mobile Equipment Manager at Encore WireMobile Equipment Manager at Encore Wire
Oluwafemi OdutugaOluwafemi Odutuga
Machine Operator at Encore WireMachine Operator at Encore Wire