Miguel Sotelo
Hammonton,NJ
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
2
2
years of professional experience
Work History
Manager of Operations
Sotelo Landscaping
Hammonton, NJ
03.2023 - 12.2024
- Led process improvement initiatives, resultingin an increase in operational efficiency.
- Built strong operational teams to meet process and production demands.
- Oversaw inventory management activities including ordering supplies as needed.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented operational policies and procedures to enhance productivity.
- Enforced federal, state, local and company rules for safety and operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Formed and sustained strategic relationships with clients.
- Addressed customer concerns with suitable solutions.
Education
High School Diploma -
Camden County Technical School
Sicklerville, NJ07-2015
Skills
- Customer service
- Conflict resolution
- Staff recruitment
- Inventory management
- Goal setting
- Public speaking
- Employee training
- Decision-making
- Problem-solving
- Task delegation
- Quality assurance
- Bilingual / Fluent in Spanish
Timeline
Manager of Operations
Sotelo Landscaping
03.2023 - 12.2024
High School Diploma -
Camden County Technical School