Miguel Tirone
New York City,US
Summary
Innovative Restaurant Manager, boasting more than two decades of experience in operations management and team leadership. Excel in deploying data-centric strategies to refine operational processes and enhance team productivity. Dedicated to improving guest experiences and achieving revenue growth through strategic cost management and vendor relations.
Overview
23
23
years of professional experience
Work History
Assistant General Manager
Cafe NuNez
New York City, US
09.2024 - 03.2026
- Oversaw daily operations and staff management at a busy café environment.
- Coordinated training programs for new team members to enhance service quality.
- Developed staff schedules to ensure optimal coverage during peak hours.
- Implemented inventory management systems to streamline supply ordering processes.
- Assisted in marketing initiatives to promote special events and seasonal menus.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
Director of Food and Beverage
Zamora Entertainment
New York City, US
01.2024 - 09.2024
- Oversaw culinary operations and ensured quality standards across all venues.
- Managed vendor relationships to secure premium food and beverage supplies.
- Coordinated staff training sessions to enhance service and product knowledge.
- Collaborated with marketing teams to promote special events and offerings.
- Monitored compliance with health and safety regulations in all locations.
- Responded promptly to customer inquiries or complaints regarding food quality or service issues.
- Reviewed profit and loss statements regularly to assess financial performance of the restaurant.
- Developed and managed departmental budget, revenue goals, and cost controls.
- Conducted regular meetings with team members to discuss menus, service standards, special events, promotions, customer feedback, and other topics.
- Ensured compliance with health codes and safety regulations in the kitchen and dining areas.
- Coordinated with vendors to ensure quality products at competitive prices.
- Analyzed industry trends in order to stay current on new developments related to food and beverage operations.
- Planned weekly work schedules based on forecasted business needs while ensuring labor costs were kept within budget.
- Negotiated contracts for catering services for special events hosted by the restaurant.
- Worked closely with marketing teams to develop promotional campaigns that increased sales volume.
Restaurant Manager
Longhorn Steakhouse
New York City, US
01.2021 - 08.2023
- Managed daily operations, enhancing customer satisfaction and streamlining processes.
- Implemented cost-saving strategies, achieving measurable financial improvements.
- Led team training initiatives, boosting staff efficiency and service quality.
- Resolved operational challenges, ensuring smooth workflow and increased productivity.
- Spearheaded inventory optimization project, reducing waste and establishing efficient supply chain management while maintaining high service standards.
- Designed new staff scheduling system, enhancing operational efficiency and improving team coverage during peak hours.
- Analyzed customer feedback patterns to implement targeted service improvements, resulting in enhanced guest satisfaction scores.
- Led strategic F&B operations, developed innovative menu concepts, and optimized service standards while fostering team excellence and guest satisfaction.
- Streamlined inventory management processes, analyzed market trends, and implemented cost-control measures to enhance operational efficiency.
- Pioneered sustainable practices in F&B operations, introduced digital ordering systems, and enhanced guest experience through service innovations.
- Cultivated high-performing teams through targeted training programs, fostering a culture of excellence and continuous improvement in service delivery.
- Orchestrated comprehensive market analysis to optimize menu pricing and inventory management, resulting in substantial cost reduction.
Assistant General Restaurant Manager
Heartland Brewery
New York, US
01.2012 - 01.2021
- Managed restaurant operations, driving revenue through strategic initiatives.
- Led a 75-member team, boosting performance via targeted training.
- Negotiated vendor contracts, ensuring quality and compliance.
- Implemented data-driven strategies, achieving measurable revenue growth.
- Streamlined processes, enhancing guest satisfaction and reducing order times.
- Fostered cross-functional partnerships between kitchen and service teams, optimising workflow efficiency and elevating dining experience standards.
- Analysed seasonal dining patterns to adjust staffing schedules, resulting in improved labour cost management and service consistency.
- Developed data-driven inventory management system that reduced waste and optimized stock levels, while maintaining quality standards across food and beverage operations.
- Orchestrated daily operations for team of 80, improving customer service.
- Achieved regional manager position through effective leadership and operational excellence.
- Enhanced process efficiency and staff coordination through strategic streamlining.
- Implemented strategic directives, boosting restaurant performance.
- Fostered a supportive, collaborative environment, increasing team morale and productivity.
Restaurant Manager
Heartland Brewery
New York, US
02.2010 - 07.2012
Security Supervisor
Heartland Brewery
New York, US
07.2003 - 02.2010
- Championed security leadership at 11 NYC venues, resulting in a safer environment.
- Mentored and managed security teams, amplifying response efficiency.
- Invented loss prevention strategies, successfully mitigating theft.
- Analyzed CCTV systems, enabling real-time threat assessment.
- Orchestrated emergency protocols, guaranteeing prompt evacuations.
Education
Skills
- Inventory Control
- Menu Development
- Quality Assurance
- Revenue Management
- Food Safety
- Team Leadership
- Staff Training
- Operations
- Management
- Performance Analysis
Personal Information
Title: Restaurant Manager
Languages
- Spanish
- English
- Spanish
Timeline
Assistant General Manager
Cafe NuNez
09.2024 - 03.2026
Director of Food and Beverage
Zamora Entertainment
01.2024 - 09.2024
Restaurant Manager
Longhorn Steakhouse
01.2021 - 08.2023
Assistant General Restaurant Manager
Heartland Brewery
01.2012 - 01.2021
Restaurant Manager
Heartland Brewery
02.2010 - 07.2012
Security Supervisor
Heartland Brewery
07.2003 - 02.2010