Miguel Torres
Downey,CA
Summary
Goal orientated, dedicated to high levels of customer satisfaction and business goals, responsible and hard working with knowledge in customer service and transportation Versatile Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and administrative leader. Highly familiar with inventory counts, business audits and documentation requirements.
Overview
9
9
years of professional experience
Work History
Dispatcher
Control Transportation Service Inc.
Compton, CA
11.2022 - 06.2023
- Directed dispatching, routing and tracking of 20-30 Independently contracted delivery trucks
- Closely monitored dispatch board to triage and prioritize over 80 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
- Updated and maintained multiple data sheets that tracked customer satisfaction and the goals set to the independently contracted truckers on route
Inventory Clerk/Purchasing Agent
SKYLINE SECURITY
Downey, CA
01.2019 - Current
- Completing RMA (return merchandise authorization) for any bad equipment that is returned and Ensuring the quality of returned equipment
- Creating and resolving work cases for equipment corrections and any other inventory related issues
- Following up weekly with technicians that show missing equipment and finding missing equipment.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Maintained inventory count, tracked usage and documented variances.
- Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Solved diverse supply chain problems involving numerous sources, logistics and scheduling factors.
- Adjusted procedures to maximize department effectiveness.
Transportation specialist
Uber Technologies Inc
San Francisco, CA
08.2017 - 01.2019
- Transportation of customers to and from desired destination, maintaining a clean and functional transportation vehicle, ensuring customer safety and satisfaction, successfully navigate all Los Angeles area, helping to load and unload vehicles, Navigate highly trafficked area such as Train Stations and airports
Customer service
Keolis Transit America
Los Angeles
04.2014 - 10.2017
- Call reviewing, transportation reservation and scheduling specialist, office tech maintenance, night shift lead, roadside service dispatcher, obtaining and logging client information, forwarding information to law officials, contacting emergency services in necessary circumstances, providing a calm and safe atmosphere for call box users
Education
High School Diploma -
Elizabeth Learning Center
Cudahy, CA06.2012
Skills
- Quick learner
- Time management
- Able to work effectively in team settings
- Bilingual
- Creative problem solver
- Excel experience
Timeline
Dispatcher
Control Transportation Service Inc.
11.2022 - 06.2023
Inventory Clerk/Purchasing Agent
SKYLINE SECURITY
01.2019 - Current
Transportation specialist
Uber Technologies Inc
08.2017 - 01.2019
Customer service
Keolis Transit America
04.2014 - 10.2017
High School Diploma -
Elizabeth Learning Center