Summary
Overview
Work History
Education
Skills
Certification
Interests
Languages
Timeline
Generic

Azzam Farah

Summary

Data center technician with proven expertise in technical support and safety compliance. Achieved 89% customer satisfaction by optimizing ticket resolution processes. Actively pursuing CompTIA Network+, CCNA, and fiber optic certifications to strengthen capabilities in maintaining mission-critical systems.

Overview

1
1
Certification
12
12
years of professional experience

Work History

Dispatcher

Ramanda Global LLC
Herndon, Virginia
09.2025 - Current
  • Established effective communication between drivers and clients to ensure seamless operations.
  • Optimized transportation schedules to ensure punctual deliveries across multiple routes.
  • Addressed driver issues and resolved customer inquiries swiftly to maintain service quality.
  • Ensured adherence to safety regulations and company policies throughout all operations.

Dispatcher

Better Business Co.
Sterling, Virginia
02.2024 - 08.2025
  • Managed daily dispatching of 30+ drivers across three shifts, ensuring timely and efficient operations.
  • Developed and implemented protocols that streamlined dispatching procedures, enhancing overall workflow.
  • Maintained accurate records of driver availability and route progress to support operational decision-making.

Technical Support Specialist

Mobile Telecommunications Company K.S.C.P.
Khartoum, Sudan
01.2015 - 07.2021
  • Managed over 100 technical support tickets daily, maintaining 90% first-call resolution rate.
  • Delivered prompt technical support through email, phone, and chat, achieving 89% customer satisfaction rate.
  • Resolved complex software and hardware issues, decreasing escalated cases to tier 2 support by 43%, improving support workflow.
  • Reduced average ticket resolution time by 45 seconds using effective troubleshooting techniques, enhancing customer experience.
  • Trained junior technicians, boosting team troubleshooting efficiency and ensuring consistent support quality.

Education

Bachelor of Administrative science - Business Administration

Open University of Sudan
Khartoum
09-2022

Associate Degree - Information Technology

Sudan University of Science and Technology
Khartoum
12-2013

Skills

  • Logistics Coordination
  • Route Optimization
  • Driver Communication
  • Safety Protocols
  • Operations & Support
  • MS Office Suite
  • IT Troubleshooting
  • Customer service leadership
  • Quick learner
  • Quick learner

Certification

  • OSHA 10-Hour General Industry, 2025
  • Google Technical Support Fundamentals, 2025
  • Virtual Assistant - Alison, 2025
  • Cisco Certified Network Professional (CCNP), 2016

Interests

  • Data center technology
  • Cloud infrastructure
  • Electrical safety
  • Continuous learning

Languages

  • Arabic, Native or Bilingual Proficiency
  • English, Professional Working Proficiency

Timeline

Dispatcher

Ramanda Global LLC
09.2025 - Current

Dispatcher

Better Business Co.
02.2024 - 08.2025

Technical Support Specialist

Mobile Telecommunications Company K.S.C.P.
01.2015 - 07.2021

Bachelor of Administrative science - Business Administration

Open University of Sudan

Associate Degree - Information Technology

Sudan University of Science and Technology
Azzam Farah