Summary
Overview
Work History
Education
Skills
Timeline
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Miguel Valdez

Logistics & Supply Chain
Rockwall,CA

Summary

A recent graduate with an aviation management bachelors degree. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Knowledgeable and dedicated customer service professional. Skilled and knowledgeable in office/administrative support and duties.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Global Operations Coordinator II

Flexport
San Fransisco, CA
08.2023 - Current
  • Enhanced customer satisfaction by resolving Gateway issues in a timely manner and providing exceptional support to Squad.
  • Coordinate the smooth flow of logistics activities including transportation arrangements, customs clearance documentation, exams, the transfer of containers from one mode of transportation to another, and removing container holds among other things.
  • Communicated daily with different internal and external teams to ensure the steady movement of containers. Some of these teams include Customs, Squad, and Accounts Payable (internal teams). Truckers, terminals, carriers, and customs exam sites (external teams)
  • Paid fees daily to include CTF, TMF, and gate fees, then made the proper team members aware so they could be passed on to the client. Also paid exam fees, storage, and demurrage when necessary. All this while also providing receipts and invoices to squad to provide for the client.
  • Assisted in the training of team members.
  • Coordinated and worked weekends to ensure clients requests for weekend coverage was met while also readying shipments for pickup the following week and lightening the teams overall workload come the beginning of the week.
  • Handle all Gateway activities for shipments terminating in the western United States for Flexport. This includes our busiest ports in LA/LB
  • Work closely with my manager and team lead to ensure work flows are efficient and problems are being solved effectively.
  • Ensure that all company original MBLs & HBLs are sent to our LA warehouse and are being uploaded to FFA and sent to the proper carriers for shipment release at final destination.
  • Assisted in streamlining the process of paying terminal fees and uploading MBLs & HBLs
  • Voluntarily working a "B" shift to ensure the most support to my regions squad members and shipments.
  • Oversaw, actioned, and/or completed hundreds of work items daily on my FFA work queue during peak season.

Sub Contractor (Family Business)

Self Employed
Salado, Texas
09.2018 - 10.2020
  • Worked alone and/or supervised work crews, consisting of 2 to 5 people, to complete tasks for customers such as concrete work, carpentry, plumbing, and remodeling.
  • Kept track of employee hours
  • Resolved disputes
  • Ensured customer satisfaction with completed work.
  • Consulted with customers throughout processes to ensure they received the best quality materials for their budgets.
  • Handled multiple customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention.
  • Memorized products and services to be able to answer all customer questions quickly and efficiently, and make relevant up-sells.
  • Conversational in Spanish (able to meet all customer service requirements with Spanish speakers)
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.

Stock Controller

Wilsonart
Temple, Pennsylvania
10.2016 - 03.2018
  • Ensured quality and provided stock control for laminate sheets.
  • Utilized data entry skills to keep systems updated for the production of new or replacement laminate sheets mainly through Excel.
  • Organized files and documents both physical and digital for utilization by management and other shifts.
  • Managed time efficiently to provide for completion of administrative duties while being able to complete necessary physical tasks in the factory.
  • Communicated effectively with multiple departments and management to coordinate and verify information and data.
  • Occasionally used Microsoft Office applications throughout an average work day.
  • Transported goods between warehouse locations using a forklift according to shipment, operational, and storage needs.
  • Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.

Education

Bachelor of Science - Aviation Management

Texas A&M University - Central Texas
Killeen, TX
08.2020 - 05.2023

Associate of Science - Automotive Technology

Texas State Technical College Waco
Waco, TX
08.2008 - 05.2012

Skills

Active Listening

Communication

Computer Skills

Problem-Solving

Time Management

Organization

Customer Service

Detail-Oriented

Team Player

Dedication

Timeline

Global Operations Coordinator II

Flexport
08.2023 - Current

Bachelor of Science - Aviation Management

Texas A&M University - Central Texas
08.2020 - 05.2023

Sub Contractor (Family Business)

Self Employed
09.2018 - 10.2020

Stock Controller

Wilsonart
10.2016 - 03.2018

Associate of Science - Automotive Technology

Texas State Technical College Waco
08.2008 - 05.2012

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