Miguel Vargas Pacheco
Whitinsville,MA
Summary
Proven track record in enhancing customer satisfaction at Dunkin' Donuts, adept in cash handling and resolving complaints efficiently. Excelled in guest services, significantly exceeding customer expectations by leveraging strong communication skills and a results-driven approach. Maintained a clean and organized checkout, demonstrating exceptional drawer management and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Dunkin' Donuts
02.2021 - Current
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Northbridge High School
Whitinsville, MASkills
- Customer Service
- Guest Services
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Dunkin' Donuts
02.2021 - Current
Northbridge High School
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