Miguel Vega
Orlando,FL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Dedicated Shift Leader promotes quality assurance, issue resolution and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
3
3
years of professional experience
Work History
Manager
McDonald's
Orlando, FL
06.2021 - 12.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Meat/Produce Associate
Walmart
Orlando, FL
12.2022 - 11.2023
- Received and inspected incoming produce shipments to ensure quality and quantity standards were met.
- Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
- Inspected products for quality assurance, removing any damaged or spoiled items from inventory.
Shift Leader
Firehouse Subs
Orlando, FL
12.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
Education
High School Diploma -
Econ River High School
Orlando, FL05-2021
Timeline
Shift Leader
Firehouse Subs
12.2023 - Current
Meat/Produce Associate
Walmart
12.2022 - 11.2023
Manager
McDonald's
06.2021 - 12.2022
High School Diploma -
Econ River High School