Miguel Ventura Salgado
Springfield ,MA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
PNC Bank
09.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Supervisor/ Slaes Associate
UPS Store 5761
08.2019 - 11.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Teller
Wells Fargo
06.2018 - 09.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Assistant Manager
DC Department Of Parks And Recreation
04.2013 - 03.2015
- Carefully observed people to monitor pool activities and member safety.
- Monitored pool area for violations and potential hazardous situations.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Scheduled up to six lifeguards to provide adequate coverage of pool areas during operating hours.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
- Scheduled, coordinated and conducted in-service training for up to six lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
Lifeguard
Premier Aquatics Pools
03.2007 - 06.2013
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Education
GED -
Mclean High School
Mclean, VA06.2005
Skills
- Report Preparation
- Senior Leadership Support
- Fleet Dispatching
- Retail Sales Customer Service
- Customer Relations
- Credit Card Payment Processing
- Active Listening
- Account Management
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
PNC Bank
09.2020 - Current
Supervisor/ Slaes Associate
UPS Store 5761
08.2019 - 11.2021
Teller
Wells Fargo
06.2018 - 09.2019
Assistant Manager
DC Department Of Parks And Recreation
04.2013 - 03.2015
Lifeguard
Premier Aquatics Pools
03.2007 - 06.2013
GED -
Mclean High School
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