Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miguel A. Garcia Fortys

Milwaukee,WI

Summary

Detail-oriented, customer-focused professional with over 20 years of experience in customer service and operational support within high-responsibility environments. Experienced in accurate cash handling, transaction processing, and maintaining confidentiality of sensitive financial and personal information. Bilingual in English and Spanish, recognized for reliability, professionalism, and building strong customer relationships while adhering to policies and procedures.

Overview

17
17
years of professional experience

Work History

Owner/Operations Coordinator

Miguel's Secret Kitchen
Milwaukee, WI
08.2008 - Current

Managed daily operations including scheduling, inventory, purchasing, and financial oversight. Established procedures to ensure consistency, compliance, and cost control while maintaining strong customer relationships. In addition handled cash and financial transactions with precision, balancing daily totals, verifying documentation, and ensuring full compliance with financial regulations and internal controls.

Emergency Assistance Resource Specialist

UMOS
Milwaukee, WI
01.2019 - 11.2025

Provided direct assistance to individuals and families during crisis situations by completing intake applications and coordinating emergency resources with city and county partners. Accurately processed and documented monetary assistance and sensitive financial information while maintaining strict confidentiality, regulatory compliance, and attention to detail in high-responsibility environments.

ZM Tax Service/Income Tax Preparer

Milwaukee
10.2009 - 02.2012

Supervised tax preparation operations while ensuring accuracy, compliance, and timely completion of individual and small business tax filings. Reviewed financial documentation, verified client information, and maintained strict confidentiality when handling sensitive financial and personal data. Supported and

trained staff, conducted quality reviews, and ensured adherence to tax regulations and internal procedures.

Education

High School Diploma -

Luis H Verone High School
Milwaukee, WI
05-1989

Skills

Policy and procedure compliance; bilingual communication (English & Spanish); professional judgment, reliability, and integrity

Policy and procedure compliance; bilingual communication (English & Spanish); professional judgment, reliability, and integrity

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Emergency Assistance Resource Specialist

UMOS
01.2019 - 11.2025

ZM Tax Service/Income Tax Preparer

Milwaukee
10.2009 - 02.2012

Owner/Operations Coordinator

Miguel's Secret Kitchen
08.2008 - Current

High School Diploma -

Luis H Verone High School