Miguel A. Pinales
Mattapan,MA
Summary
Alert security professional offering demonstrated success in leadership and security measures. Driven to utilize a resourceful nature and grace under pressure to lead in challenging situations. Eager to bring value to new team by offering several years of successful security management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Supervisor
St Moritz Security
Boston, M.A
01.2024 - Current
- Monitored and authorized employee and guest access to guard against theft.
- Inspected posts and met with subordinates to outline tasks and responsibilities.
- Periodically reviewed existing policies and procedures and made recommendations to improve security.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Supervised property entrances and exits and monitored employee safety.
- Worked closely with local law enforcement to coordinate security operations and investigations.
- Administered first aid and emergency support as needed during incidents.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Interviewed and hired security personnel with strong skill sets and expertise.
- Provided security team leadership and contributed to on-call duties.
Driver
Uber, Lyft
Boston, M.A
02.2019 - 06.2024
- Transported clients to specified destinations safely and on-time.
- Assisted passengers with loading and unloading their luggage.
- Operated a variety of vehicles safely in diverse weather conditions.
- Utilized GPS and maps for efficient route planning.
- Delivered packages to customers in a timely and efficient manner.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Documented daily mileage, gas, and other data.
FLIGHT ADM
Dnata Catering
Boston, M.A
06.2021 - 01.2023
- Collaborated with cross-functional teams such as operations, finance and IT departments in order to ensure successful project delivery.
- Facilitated training and development programs for sales and business development teams.
- Maintained open and ongoing communication with clients to meet needs and expectations.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Delivered presentations to senior management and stakeholders to report on progress and results.
Ramp Agent
Sky Handling Partner HQ
Boston, M.A
01.2017 - 02.2019
- Operated equipment to support on-ground operations in between flights.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Collected, sorted and checked baggage tags against flight lists.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Processed necessary paperwork related to cargo shipments including customs documents.
Police Patrol Officer
POLICIA DOMINICANA
SANTO DOMINGO, R.D
01.2005 - 02.2010
- Patrolled assigned areas on foot or in a vehicle to identify and respond to criminal activity.
- Assisted with investigations of major crimes including homicides, burglaries, drug offenses and sexual assaults.
- Testified in court proceedings as an expert witness concerning facts observed while performing duties as a patrol officer.
- Attended court proceedings related to cases involving individuals arrested under their jurisdiction.
- Developed and maintained positive relationships with local businesses and stakeholders to enhance community policing efforts.
- Responded quickly and appropriately to emergency situations such as domestic disturbances, robberies, assaults.
- Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.
- Investigated crimes, collected evidence, conducted interviews, wrote reports and made arrests as necessary.
- Provided first aid and emergency assistance when necessary, prioritizing public safety.
Education
NRA INSTRUCTOR
NATIONAL RIFLE ASSOCIATION OF AMERICA
Boston, MA10-2024
SECURITY OFFICER (CSO)
PRIVATE SECURITY PROFESSIONALS OF AMERICA
Boston, MA09-2024
SECURITY SUPERVISOR (CSS)
PRIVATE SECURITY PROFESSIONALS OF AMERICA
Boston, MA09-2024
TERRORISMO COMPREHENSIVE
PRIVATE SECURITY PROFESSIONALS OF AMERICA
Boston, MA09-2024
BASICS OF PISTOL SHOOTING
NATIONAL RIFLE ASSOCIATION OF AMERICA
Boston, MA09-2024
M.A (LTC)
LICENSE TO CARRY
Boston, MA04-2023
High School Diploma -
UNICARIBE
D.R01-2013
Skills
- Employee schedule coordination
- Staffing and scheduling
- CCTV experience
- Investigative procedures
- Skilled in conflict resolution
- Daily status reports
- Operational effectiveness
- Access systems and patrol
- Security team leadership
- Report analysis
- Criminal investigations
- Security team management
- Security officer development
- Daily incident reporting
- AED training
- Crime prevention
- Surveillance
- AED certified
- Patrol operations
- Criminal law
- Loss prevention trainer
- Firearms training
- Security planning
- Background investigations
- Alarm monitoring
- Weapons screening
- Incident investigation
- Interrogation techniques
- Residential management
- Loss prevention expertise
- Security management
- Security officer training
- Security personnel training
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
NRA INTRUCTOR. USCCA INSTRUCTOR, WEAPONS INSTRUCTOR, S.R.O OFFICER,C OMUNICACION VERVAL Y NOVERVAL, MOTOR VEHICLE PATROL, SUPERVISION THEORY AND APPLICATION, ACTIVE SHOOTER, COUNTERRORISM I WHANT YOU SHOULD KNOW,
Timeline
Security Supervisor
St Moritz Security
01.2024 - Current
FLIGHT ADM
Dnata Catering
06.2021 - 01.2023
Driver
Uber, Lyft
02.2019 - 06.2024
Ramp Agent
Sky Handling Partner HQ
01.2017 - 02.2019
Police Patrol Officer
POLICIA DOMINICANA
01.2005 - 02.2010
NRA INSTRUCTOR
NATIONAL RIFLE ASSOCIATION OF AMERICA
SECURITY OFFICER (CSO)
PRIVATE SECURITY PROFESSIONALS OF AMERICA
SECURITY SUPERVISOR (CSS)
PRIVATE SECURITY PROFESSIONALS OF AMERICA
TERRORISMO COMPREHENSIVE
PRIVATE SECURITY PROFESSIONALS OF AMERICA
BASICS OF PISTOL SHOOTING
NATIONAL RIFLE ASSOCIATION OF AMERICA
M.A (LTC)
LICENSE TO CARRY
High School Diploma -
UNICARIBE