Miguel A Salcedo Rodríguez
Tampa,FL
Summary
Dynamic and results-driven Dispatcher with extensive experience at Daniel Mullins Truckings. Proven track record in conflict resolution and exceptional customer service, effectively managing high-stress situations. Skilled in dispatch software and team collaboration, fostering strong relationships that enhance operational efficiency and ensure timely delivery of goods.
Overview
5
5
years of professional experience
Work History
Dispatcher
Daniel Mullins Truckings
1214 Old Hopewell Rd
10.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Owner/Operator Truck Driver
Usa Transportation Inc.
Peabody, MA
03.2020 - 10.2022
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Dropped and hooked trailers and changed configuration of equipment.
Education
Dewitt Clinton High School
The Bronx, NYSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Prioritizing calls
- Problem-solving
- Schedule management
- Updating logs
- Schedule coordination
- Service coordination
- Maintaining call metrics
- Communication equipment operation
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Daniel Mullins Truckings
10.2022 - Current
Owner/Operator Truck Driver
Usa Transportation Inc.
03.2020 - 10.2022
Dewitt Clinton High School